Business Communication Skills Training

Objectives:

• To provide learners  with the necessary knowledge and skills  increase their   effectiveness and confidence in their current role in the everyday business communication

• To equip learner with solid foundation to be able to deliver results in the workplace and to be flexible  to adapt to changing demands while managing their tasks and responsibilities

• To equip learners with the right attitude in dealing with different personalities by understanding their own communication style and others to fully fulfill her potential within the company

1. Guided Discussion
2. Instructor Led Training
3. Application
4. Debrief of the online courses taken
5. Exercises and Assignments

Added Value: Initial Assessment for Grammar and Gears of Thought Organization: Reflective Essay

Important information
This training outline can still be customized according to your training needs.

Training Price (2023 Pricing)
Less than 10 participants - P1,500 per participant
10-20 participants - P1,200 per participant
21- above participants - P1,000 per participant

Module 1: COMMUNICATION OBJECTIVES AND ROLE IN THE WORKPLACE

Starting Point: Communication Styles Activity-Knowing The Self

1.How communication works

2.Why there is a disconnect in communication in the workplace

3.Examples of Good and Bad Communication

4.Barriers to Effective Communication

5.Four Basic Styles of Communication

Module 2: LET’S START WITH THE BRILLIANCE IN THE BASICS

1.Grammar Refresher

2.Active Listening Skills

3.Business English Vocabulary

4.How to Speak Effectively (Verbal and Non-Verbal)

5.Knowing Your Audience

6.Adjusting Your Communication Style

7.Gender-Neutral Language At Work

8.Ways to Overcome Personal Barriers in Communication

Module 3: Communicating With Your Team

1.How to Listen To Listen Effectively To Your team members and leaders

(What They Say and They Don’t Say)

2.How To Motivate Your Team and Power Words to Use

3.How to Establish Rapport With Your Team (Managing old and new employees)

4.How to Provide and Receive Feedback

5.Communicating to New Team Members

Module 4: Business and Email Writing

Planning Your Writing with Purpose and Knowing Your Readers

How to Write with Clarity (Email communication to team)

Basic Email Etiquette (Interdepartmental Communications)

Writing A Progress Report of Employee/Writing A Recommendation Report

Module 5: Maintaining Success

Creating a Habit in Being a Good Communicator in the Workplace

TED Talks

International Webinars

Trainer Pia Minet DC Jamarie is passionate about training and all that comes with it. She feels  that this is her purpose in my life and with this overflowing passion,  she is determined to help people reach their full potential. She  encourages her trainees to be the best version of themselves.

She finished BS Hotel and Restaurant Management in UST and  worked in the food service industry and gain relevant experiences in leading, managing, and training people.

Additionally, as a People Developer she was able to manage and coach people in the BPO industry  where she gained wealthy experiences from previous employments  in known  companies such as JP Morgan Chase and Co., HSBC and Accenture. Her last position in the BPO industry was a Training Manager and she recently finished her Training Strategy project at Johnson and Johnson Philippines.

Her training experiences for the last 12 years is composed of Corporate Training, Freelance leadership and personal development Training, workshop and event talks.