ITIL - Information Technology Infrastructure Library Foundation v.2014

The Information Technology Infrastructure Library (ITIL) is a standard for IT services best practices that are widely adopted across the globe. This study guide series will cover all of the knowledge needed for the exam for the ITIL Foundation Certificate, which demonstrates your knowledge and mastery of the ITIL system. Practice exams are also included, which will allow you to answer questions in the same format that the test will use on exam day, and will provide in-depth instructional feedback on each question to thoroughly cover every subject you'll need to master.

Certification:

The test that this series prepares students to take is a part of earning the ITIL  Foundation Certificate in IT Service Management.

Audience:

IT Professionals, IT Support Staff, Application, Project and Business Managers, any member of an IT team involved in the delivery of IT Services.

SECTION 1: Hardware/Software Requirements
SECTION 2: Installation Procedure
SECTION 3: Course Notes
Session 1: Overview of ITIL and Service Management
Session 2A: Overview of Service Strategy
Session 2B: Service Strategy Processes
Session 2C: Financial Management
Session 3A: Overview of Service Design
Session 3B: Service Level Management
Session 3C: Service Catalogue Management
Session 3D: Availability Management
Session 3E: Information Security Management
Session 3F: Capacity Management
Session 3G: IT Service Continuity Management
Session 4A: Overview of Service Transition
Session 4B: Change Management
Session 4C: Service Asset & Configuration Management
Session 4D: Release & Deployment Management
Session 4E: Knowledge Management
Session 5A: Overview of Service Operation
Session 5B: Incident Management
Session 5C: Other Processes
Session 5D: Problem Management
Session 5E: Service Desk
Session 5F: Other Functions
Session 6A: Overview of Continual Service Improvement
Session 6B: Continual Service Improvement
Session 7: Technology and Architecture
Session 8: ITIL Qualification Scheme & Exam Techniques
Session 9: Exam Simulator