Customer Service Excellence by Career Systems Inc. - SpeedyCourse Philippines
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Customer Service Excellence is the key to maintaining the competitive edge. Customer relations is an important responsibility of every member in a sales or service organization, particularly the frontliners. Whether a customer continues to patronize one’s products or services and/or do business with a particular organization depends on how he or she is treated and made to feel when in contact with the people who represent the organization.

Customer Service Excellence provides a valuable training program for frontliners and those who get in contact with customers either in person or thru the telephone. It is also equally important for back-of-the-house or support groups to go thru the same program so that the entire organization becomes customer-focused, rather than function-oriented.

Outline

Emphasis on role-playing, short lectures, self-assessment, group discussions, individual and group activities, self-reflection and sharing, video taping (optional and at expense of client) and action planning.

http://www.careersystems.com.ph/programs.htm

Speaker/s

Mr. Jorge Santamaria, Jr
EDUCATION
Bachelor of Science, Major in Business Management, De La Salle University, Taft Avenue, Manila
SPECIAL TRAINING
District Managers Development Program (DMDP) and District Managers Development Program II: Strategy and Execution (Career Systems, Inc); from Selling to Managing (Mansfield and Fielders, Inc.); Developing the Leader Within You (Inspire Leadership and Consultancy); Effective Problem Solving and Decision Making, Strategic Key Account Management and Coaching for Success Workshop (Benchmark Consulting); Enhancing Supervisors Productivity (PMAP); Take Charge---Play to Win
AREAS OF EXPERTISE
Salesmanship, Sales Training, Sales Supervisory Training, Coaching.

Ms. Vanessa Salvana
EDUCATION
Holds degree of BA in Economics (March 1989) from Ateneo De Manila University; Holds a Certificate for Module in Organizational Development (2002) from La Salle University – St. Benilde
SPECIAL TRAINING
Management Consultancy Development Training- Integrative Learning International- 2004; The 7 habits of Highly Effective People, CLCI (2001); Dr. John Maxwell’s Leadership Seminars and Training Materials (2001-present); Steward Leaders Training (Workshop in Transformational Leadership) (1995); Values Formation Training, Leadership and Character Building of Ang Ligaya ng Panginoon Community (1990 -present); Joy of Discovery in Bible Study Teachers’ Training Course, Train the Trainers Course, Institute for Pastoral Development (1990); Pastoral Training Institute, Steve Clark, Servants of the Word (1989-2003); Youth Institute for Evangelization and Leadership Development, Christ’s Youth in Action (1989)
AREAS OF EXPERTISE
Team Building; Customer Service; Time and Stress Management; Behaviour Management; Strategic Planning/Balance Scorecard; Performance Coaching; Leadership Programs; Negotiation Program; Instructional Design

Ms. Myra Lapus
EDUCATION
 Holds degree of AB Psychology (Cum Laude) from the St. Scholastica's College. Has completed her certification as an International Professional Certified Coach from the International Coach Academy (USA). Finished two (2)semesters of Masters in Business Administration at the Ateneo De Manila Graduate School of Business.
SPECIAL TRAINING
“Competency Design and Development Workshop” and “Competency-based Career Development” by Personnel Management Association of the Philippines (PMAP); “Trainers Development Course” by Career Systems Inc. (CSI); “managerial Grid” by Blake and Mouton's; "Management Coaching" and "Professional Selling Skills" by Xerox Learning Courses in Australia
AREAS OF EXPERTISE
 Performance and Career Coaching and Counseling; Assertiveness in Communication, Leadership, Management and Supervisory Development Programs; Career Development; Salesmanship Skills; Customer Service

Mr. Ramon Sarmiento
EDUCATION
 BS in Chemical Engineering, Mapua Institute of Technology
SPECIAL TRAINING
 Certified Trainor of Systema Corporation for Systematic Selling Dialog; Certified Facilitator of Interaction Management (Development Dimensions International); Marketing Teamwork, Prof. Chris Parker for Novartis Healthcare International Inc.; Sales Management Training Course, Ayerst Laboratories, Inc. TARGET Management Course, Ciba-Geigy International, Inc.; International Train-The-Trainer Course, Novartis Healthcare. 3M Marketing Leadership Development Program.
AREAS OF EXPERTISE Field Sales Management; Sales and Marketing Training; Coaching and Counseling Today’s Workforce; Effective Presentation and Facilitation Skills; Building Successful Teams; Consultative Selling; Negotiation Skills; Problem Solving and Decision Making; Performance Management

please check for our website for all Consultant listing.
http://www.careersystems.com.ph/consultants.htm

Special Offer

this course is available for in-house/in-company training.  call us at 8170110 for more information.
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OUR MISSION
We are a spiritually-directed team of organizational and human resources development professionals and career development experts who are anchored on Christian values. We deliver to our clients learning programs and tools, and consulting and coaching services which facilitate personal growth and organizational productivity.

All these we do for the glory and honor of God from whom all blessings flow.

CORE VALUES
We have a stake in the development of people and organizations. Our core values bridge our aspirations with reality in the form of our service to God, our country, our client organizations and their employees.

CUSTOMER SERVICE
The satisfaction of our customers, exceeding their expectations and delighting them, become the yardstick by which we measure and evaluate the quality of our training programs, and of our consulting, counseling and coaching services.

EXCELLENCE
We continuously seek to improve our training programs and services because we are never satisfied with what we do in the present. To us, there is always a better way.

PROFESSIONALISM
We recognize that we cannot give what we do not have. So we constantly seek to enhance our personal, professional and spiritual growth and career development. Only then can we put meaning and infuse the proper attitudes and Christian values into our work and dealings with our customers. ...
Career Systems Inc
Suite 2103 City Land Pasong Tamo Tower, 2210 Don Chino Roces Ave, makati city, Metro Manila, Philippines 1230
8170110
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