Driving Customer Centricity
Details
OVERVIEW
WORKSHOP OBJECTIVES
- To learn and understand the meaning of “customer centricity”.
- To recognize the customer experience and factors that lead to purchasing decisions.
- To identify and understand the best practices of customer centricity.
- To gain the right knowledge and skills to develop their own customer centric strategy and action plan.
METHODOLOGY
This program consists of lectures, group and individual activities and videos. The participants will be given the opportunity to gain theoretical knowledge and interact for the actual application of learning. The facilitator gives importance to interactive learning, where both facilitator and participants help each other in dissecting specific topics and arriving at a general conclusion. The teaching style will be light and fun, but definitely effective.
Catalyst360 Training & Consultancy believes that behind every successful company is a healthy organization where employees are motivated and contributing. Thus, we exist to provide organizations with solutions to their concerns by conducting a thorough analysis of the real issues and providing transformational interventions. We believe that at the core of organizational health are healthy individuals who are committed to be successful in their professional and personal lives. We subscribe to the principle that these two areas can never be separated from each other – and we call this “THE 360 SUCCESS”.
