Housekeeping NC II
Details
Outline
Basic Competencies
Participate in workplace communication
Obtain & convey workplace information
Participate in workplace meetings & discussions
Complete relevant work-related documents
Work in a team environment
Describe team role & scope
Identify own role & responsibility within team
Work as a team member
Practice career professionalism
Integrate personal objectives with organizational goals
Set & meet work priorities
Maintain professional growth & development
Practice occupational health & safety procedures
Identify hazards & risks
Evaluate hazards & risks
Control hazards & risks
Maintain OHS awareness
Common Competencies
Develop and update industry knowledge
Seek information on the industry
Update industry knowledge
Observe workplace hygiene procedures
Follow hygiene procedure
Identify & prevent hygiene risks
Perform computer operations
Plan & prepare for task to be undertaken
Input data into computer
Access information using computer
Produce/output data using computer system
Maintain computer equipment & system
Perform workplace & safety practice
Follow workplace procedures for health & safety & security practices
Deal with emergency situations
Maintain safe personal presentation standards
Provide effective customer service
Greet customer
Identify customer needs
Deliver to customer
Handle queries through telephone, fax machine, internet, & email
Handle complaints, evaluation, & recommendations
Core Competencies
PROVIDE HOUSEKEEPING SERVICES TO GUEST
Handle housekeeping requests
Advise guests on room & housekeeping equipment
Prepare rooms for INCOMING guestS
Set up equipment & trolleys
Access rooms for servicing
Make up beds
Clean & clear rooms
Clean & store trolleys & equipment
Provide valet/BUTLER service
Display professional valet standards
Care for guest property
Laundry linen and guest clothes
Process laundry items
Package & store laundry items
CLEAN PUBLIC AREAS, FACILITIES, & equipment
Select & set up equipment & materials
Clean dry & wet areas
Maintain & store cleaning equipment & chemicals
DEAL WITH/HANDLE INTOXICATED GUESTS
Determine level of intoxication
Apply appropriate procedure
Comply with legislation
The Unity Educational Foundation, Inc., as a learning institution accredited by the TESDA has started this year to offer a 2-year course in Tourism Hotel and Restaurant Management in support of our growing tourism industry.
For a start we accepted twelve (12) enrollees who have taken their academic as well as their practicum at the same time at the Villa Jireh Holistic Resort Hotel, as sister institution of the school.
The concept of the school is unique in that the training of the students are almost instantly given the chance to experience an “on the job training” stint whenever accommodations at Villa Jireh is thick and heavy, a very often situation and they are given honoraria for that.
Villa Jireh Holistic Resort Hotel is a consistent gold and silver awardees in skills competitions being conducted by TESDA up to the national level. During the 4th provincial skills competition which were participated in by different Industry and Technical Educational Institutions in the province, last November 18-20, 2002. Villa Jireh again garnered the 1st prize with gold medal award in Restaurant Service and 2nd Prize with silver medal award in cookery.
Unity Educational Foundation, Inc. and Villa Jireh Holistic Resort Hotel network with: Travel and Tour Agencies in Metro Manila area, Philippine Tour Operators Association of the Philippines (PHILTOA), Philippine Travel Agencies Association, WOW Philippines (Department of Tourism), Hotel and Restaurant Association of the Philippines which are potential partners for the total development of our graduates and for possible employment. ...
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