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Communication Techniques for EAs (Secretaries, Administrative Assistants)

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How you speak; the way you write; how people 'read' you - so many things are aboutcommunication. It really is a life skill after all: from the way you condition your mind when you wake up, to the last thoughts which fill your head at night; communication is a never-ending process with ourselves and the people around us. And because we want you to live a more empowered life, we want to equip you with tips and tricks which allow you to be impactful everyday.

Communication Techniques for EAs are tried and tested techniques which you can apply in the most practical sense to help you communicate for success all day, in both your work and personal lives.

You will be able to apply the frameworks we teach, both in personal and professional areas. It's about how you can become more strategic in communicating what you want. It's about looking, sounding, and listening smarter, and as a result creating results in areas that matter.

WHO SHOULD ATTEND

Secretaries and Executive Assistants who want to learn how to be more powerful and strategic communicators.

Outline

COURSE BENEFITS

Participants are provided the opportunity to learn about new frameworks, gain a deeper understanding of how to hone skills, and learn from the reflection and experiences of others in the following areas:

Considering Context when Communication;
Communication goals to help us create clear, impactful communication;
Listening filters and how to overcome them;
What clothing styles and colors work best for your body type and skin tone;
What causes difficulties when we communicate;
Communication techniques which will help you get the results you want.

COURSE OUTLINE

I. Introduction: Taking Context into Consideration

Explore the different important things to keep in mind when communicating.

II. How to Listen Better

What makes listening challenging? How can we listen better?

III. How we should aim to communicate

Setting Communication goals and answering the question 'How should wecommunicate?

IV. The Question of Style

Discover what clothing styles and colors work for you and communicate your best self to others.

V. Exploring the Barriers to Effective Communication

Understanding what can make communication difficult or less effective to help you proactively address different situations.

VI. Understanding how to Structure your Communications

Frameworks and Communication Techniques used by some of the world's top leaders will be shared to make the way you communicate most effective.

METHODOLOGIES

Structured Learning Activities, Socratic Discussions, Personal Discoveries, Stories, Small Group Discussions, Case Studies, and Insights.

Speaker/s

Doreen Cooper is an International Learning Facilitator, an Award-winning Speaker, the Star of a weekly Youtube show, and an Event and Lifestyle host.

She has designed and facilitated training programs for local and international organizations on topics such as Structuring Communications, Presentation Skills, Nonverbal Communication, Listening Skills, Conflict Handling, Influencing Skills, Communicating Across Cultures, Self-Leadership, and Collaboration Skills.

Doreen has trained for companies in the Asia Pacific region for McKinsey & Company, the world's top management consulting firm. Currently she is also honing her skills as a speaker. Born to a family of speakers and educators, Doreen started engaging in public speaking when she was 13. She has a penchant for fashion styling and shares this as an added value in her seminars. .

She is currently the President of the Executive Toastmasters Club of Makati, a graduate of Organizational Communication at De La Salle University, and now, on a Masters Degree Program in Communications at Ateneo de Manila University.

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Business Communication Office Administration / Secretarial Skills