Assertive Communications Skills (ACS)
Training by
Career Systems Inc.
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Details
This training program will give participants the self-confidence and skills they need to be assertive when they communicate with people in order to improve their productivity, maximize the possibility of getting the results they want, and maintain good
relationships. They are able to identify the benefits and risks of assertiveness, aggressiveness andnon-assertiveness in their dealings with others, and decide which is most appropriate in particular situations. They will critically view assertiveness in the
light of their company’s culture and values, their job functions, and the results they want to achieve. They will enhance their skills of communicating from an I’m OK-You’re OK winner life position.
OBJECTIVES:
As a result of active participation in this 5-day training program, participants will:
PARTICIPANTS WILL BENEFIT FROM THIS TRAINING
METHODOLOGY:
A combination of various training techniques that provide opportunities for active participation and learning experience, such as short lectures, self-assessment instrument, self-reflection and self-disclosures , demonstration of skills thru role-playing, videotaping and critique.
PROGRAM DURATION:
2 days or 16 hours.
OBJECTIVES:
As a result of active participation in this 5-day training program, participants will:
- Differentiate when they are assertive, when they are aggressive and when they are non-assertive;
- Know how thoughts, beliefs and perception about people affect their communication style;
- Use Transactional Analysis as framework for communication;
- Enhance their skills in the effective use of the Adult assertive style of communication in relating with other people;
- Know the building blocks to and components of assertiveness;
- Demonstrate assertive communication in role plays.
PARTICIPANTS WILL BENEFIT FROM THIS TRAINING
- Knowing the skills and benefits of assertive communication, participants will have the self-confidence to respond rather than react to non-assertive communication by others.
- Knowing the skills of active listening will enable them to communicate their understanding of the feelings of the other person
- Knowing the EQ competencies will make them self-motivated to foster their own growth and development.
- Knowing the skills of giving assertive and constructive feedback will enable them to establish positive relationship with their co-employees.
METHODOLOGY:
A combination of various training techniques that provide opportunities for active participation and learning experience, such as short lectures, self-assessment instrument, self-reflection and self-disclosures , demonstration of skills thru role-playing, videotaping and critique.
PROGRAM DURATION:
2 days or 16 hours.
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OUR MISSION
We are a spiritually-directed team of organizational and human resources development professionals and career development experts who are anchored on Christian values. We deliver to our clients learning programs and tools, and consulting and coaching services which facilitate personal growth and organizational productivity.
All these we do for the glory and honor of God from whom all blessings flow.
CORE VALUES
We have a stake in the development of people and organizations. Our core values bridge our aspirations with reality in the form of our service to God, our country, our client organizations and their employees.
CUSTOMER SERVICE
The satisfaction of our customers, exceeding their expectations and delighting them, become the yardstick by which we measure and evaluate the quality of our training programs, and of our consulting, counseling and coaching services.
EXCELLENCE
We continuously seek to improve our training programs and services because we are never satisfied with what we do in the present. To us, there is always a better way.
PROFESSIONALISM
We recognize that we cannot give what we do not have. So we constantly seek to enhance our personal, professional and spiritual growth and career development. Only then can we put meaning and infuse the proper attitudes and Christian values into our work and dealings with our customers. ...
We are a spiritually-directed team of organizational and human resources development professionals and career development experts who are anchored on Christian values. We deliver to our clients learning programs and tools, and consulting and coaching services which facilitate personal growth and organizational productivity.
All these we do for the glory and honor of God from whom all blessings flow.
CORE VALUES
We have a stake in the development of people and organizations. Our core values bridge our aspirations with reality in the form of our service to God, our country, our client organizations and their employees.
CUSTOMER SERVICE
The satisfaction of our customers, exceeding their expectations and delighting them, become the yardstick by which we measure and evaluate the quality of our training programs, and of our consulting, counseling and coaching services.
EXCELLENCE
We continuously seek to improve our training programs and services because we are never satisfied with what we do in the present. To us, there is always a better way.
PROFESSIONALISM
We recognize that we cannot give what we do not have. So we constantly seek to enhance our personal, professional and spiritual growth and career development. Only then can we put meaning and infuse the proper attitudes and Christian values into our work and dealings with our customers. ...