Details
This program is a product of more than a decade of working for and with companies in several relevant industries (hospital services, retail, telecommunications, independent business, non-profit organizations, schools, etc).
Whether you're in the service industry or not, customer service is essential to success. When we say success, we look at how we can be successful in BOTH the personal and professional arenas. The program focuses on the foundation of self-awareness
leading into skills that will amplify your influence as a leader at the workplace, school, and home front. The concepts that will be taught focuses on how to identify, satisfy, and exceed the customers' needs and expectations.
WHAT CAN YOU EXPECT
This dynamic session will harness group sessions with shifts towards breakout activities, pair sharing, self-scoring psychological tests and self-reflection. Expect to acquire established tools in heighten and enrich your circle of influence
in all aspects of your life.
WHO SHOULD PARTICIPATE
- Career professionals
- Senior and junior managers and/or supervisors
- Employees identified for future promotion
- Entrepreneurs or business owners
- Highschool & College Students
- Millenials
- Government employees
- Consultants
Outline
- Understand why your mindset needs to be altered in order to be more successful.
- Appreciate the scientific benefits of serving others.
- Discover how you can manage your thoughts and self-talk in order to increase self-motivation and manage negativity.
- Understand that you are integral in creating delightful customer experience.
- Understand that you can only give what they have: when you adopt an attitude of positivity, it will radiate towards the customer
- Discover the unique personalities will enable you to deal with others more effectively.
- Measure their emotional intelligence/emotional quotient and empathy levels for adaptability and personal growth.
- Understand the importance of communicating, not just with words, but also with their vocal qualities, body language, and personal branding.
- Learn ways on how to connect with others.
- How to customize certain tasks depending on the type of client they are serving.
- Learn the difference between a regular task and value-added service.
- Enhance overall customer experience that will lead to generating and sustaining goodwill.
Speaker/s
Mondo Castro has 20 years of experience in media, training, and corporate management and is a member ofThe John Maxwell Team and a Gallup Certified Strengths Coach.
- He is also a Business & Management Consultant for a U.S. based company VirtuallyinCredible, a division of Home Property Management.
- Currently undergoing certification for Dale Carnegie Philippines.
- Mondo was a ePLDT Ventus' English Communication Supervisor, handling seven (7) call centers tasked to improve HR's hiring process, outbound sales, customer service, the e-mail customer service department, and several other business projects.
- A former disc jockey for NU-107, 103.5 MAX FM, and 103.5 K-LITE, a TV host for Probe Production's Gameplan, AutoExtreme, and Channel V's Popkorn. Mondo has also endorsed clothing companies like BENCH, ADIDAS, and IVY LEAGUE.
- He was also a writer for the Manila Standard Today for more than 13 years under the music column "The Danger Room."
- His band THE PIN-UP GIRLS was signed to a U.S. indie label and was featured in a U.K. compilation CD and has with U.S. Christian indie label HolyZone Records.
- He is also an entrepreneur as he co-owns Stacy's restaurant, in Greenstreet Quezon City and in BGC, with his wife Angelique & friends.
- Has Masters in Business Administration degrees from the Ateneo Graduate School of Business & the Regis University in Colorado.
Special Offer
- Save P2000 by availing our Best Buy Deal
- Reserve 2 seats and get 1 FREE with Best Buy Deal
- GROUP DISCOUNTS: Knock off a couple of pesos off our rates when you register in groups! Call us to inquire about our group discounts.
- 3 delegates - Less P 300 per delegate
- 4 delegates - Less P 400 per delegate
- 5 or more delegates - Less P 500 per delegate
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Who We Are
Salt & Light Ventures preserves best practices and lights the path for excellence and continuous growth.
We provide premium, values-based development resources to companies across all industries.
We help bring out the best in their people and enable them to achieve breakthroughs at work and in life.
Salt & Light Ventures preserves best practices and lights the path for excellence and continuous growth.
We provide premium, values-based development resources to companies across all industries.
We help bring out the best in their people and enable them to achieve breakthroughs at work and in life.
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