Effective Communication Skills
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Dale Carnegie Training
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Miscommunication is probably the biggest single cause of business foul-ups. You thought you were clear, you thought you provided the complete picture, you thought the other person understood. And yet the work product did not meet your expectations. What
went wrong and how can you prevent it from happening again?
This information-packed program will show you how to get your message across clearly, precisely and at the right level. You’ll start out first by learning to assess your audience’s learning style and then matching the right media to it.
Next you’ll look at the language you use – whether you’re speaking or writing. You’ll learn to keep your language simple, straightforward and easily understood. You’ll also learn non-verbal communication and the Magic Formula for preparing for effective communications
and presentation that convinces others to act.
Outline
1. Know Your Audience
- Understand the importance of knowing the audience
- Know pitfalls of not knowing the audience
- Know your learning style
- Prepare evidence to give our presentations more impact
- Know what to do to communicate with others who have different
learning styles
- Understand the importance of communicating from the audience’s
point of view - Learn two methods of opening written communications
- Learn seven ways to provide evidence
- Learn eight ways to close a communication to leave a lasting impression
- Learn guidelines for communicating non-verbally one-on-one
- Know how to read the non-verbal communication of others when
communicating one-on-one - Learn guidelines for non-verbal communication when speaking to an audience or a group
- Learn a “Magic Formula” for preparing effective communications that convince others to act
- Learn the value of storytelling as a way to capture and hold attention
- Practice giving a “Magic Formula” presentation
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Founded in 1912, Dale Carnegie Training® (DCT) has evolved from one man's belief in the power of self-improvement to a performance-based training company with offices worldwide. It focuses on giving people in business the opportunity to sharpen their skills and improve their performance to build positive, steady, profitable results.
Headquartered in Hauppauge, New York, Dale Carnegie Training® is represented in all 50 of the United States and over 85 countries. DCT is dedicated to serving the business community worldwide.
Dale Carnegie Training emphasizes practical principles and processes by designing programs that offer people the knowledge, skills and practices they need to add value to the business. Connecting proven solutions with real-world challenges, Dale Carnegie Training® is recognized internationally as the leader in bringing out the best in people.
Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. The 160 Carnegie Managing Directors around the world use their training and consulting services with companies of all sizes in all business segments to increase knowledge and performance. The result of this collective, global experience is an expanding reservoir of business acumen that our clients rely on to drive business results. ...
Headquartered in Hauppauge, New York, Dale Carnegie Training® is represented in all 50 of the United States and over 85 countries. DCT is dedicated to serving the business community worldwide.
Dale Carnegie Training emphasizes practical principles and processes by designing programs that offer people the knowledge, skills and practices they need to add value to the business. Connecting proven solutions with real-world challenges, Dale Carnegie Training® is recognized internationally as the leader in bringing out the best in people.
Dale Carnegie's original body of knowledge has been constantly updated, expanded and refined through nearly a century's worth of real-life business experiences. The 160 Carnegie Managing Directors around the world use their training and consulting services with companies of all sizes in all business segments to increase knowledge and performance. The result of this collective, global experience is an expanding reservoir of business acumen that our clients rely on to drive business results. ...
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