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3rd Problem Solving and Decision-Making

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Workshop by Salt & Light Ventures

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At the end of the program, participants are expected to identify the problem, conduct a root cause analysis to get into the real cause of the problem and decide on the best solution to address the problem.

Describe the importance of problem-solving.
Describe the importance of situational analysis.
Identify root causes using root cause analysis tools.
Identify possible options to solve the problem.
Develop and implement effective action plans to support the preferred

Outline

I. Introduction to Problem Solving

a. Defining Problem Solving

b. Benefits of Problem Solving

c. The Problem Solving Process

d. Critical Thinking for Problem Solving

II. Situation and Root Cause Analysis

a. Situation Analysis

b. Root Cause Analysis

c. Fishbone Diagram and other RCA tools

d. Developing a Hypothesis

e. Project Planning

III. Development of Alternative Solutions

a. Techniques for Solution-Generation

b. Silent Idea Generation and Round-robin

c. Mind Mapping

IV. Effective Action Plan and Implementation

a. Solution Prioritization

b. Impact versus Ease of Implementation Matrix

c. Force Field Analysis

d. Decision Evaluation Matrix

e. Action Planning

f. Implementing a Solution

g. Project Monitoring

Speaker/s

EJ Zara is a professional executive coach who has designed and delivered high-powered globally accredited development trainings and coaching. He has been tapped for his expertise in organizational strategic management and planning by companies such as Nike, Accenture, Philhealth, SSS, Board of Investments, Philippine AXA Life, Vishay Philippines, Inc., Philippine Heart Center, Intellectual Property Office of the Philippines, Asiawide Refreshments Corporation, GMA, Social Housing and Finance Corporation, among others.

EJ is known for his trainings on leadership, team-building, communication and operations management. He has extensive knowledge in different fields in organization psychology such as Experimental and Social Psychology necessary in the formulation of marketing strategies and field studies - an added value he shares to his training engagements.

He also has extensive professional experience in Sales and Marketing for various niche markets, serving in top posts of the sales and marketing departments of Philamlife. Currently, he is a managing partner of entrepreneurial solutions, Rooster Manila, Co., and a Management professor in Enderun Colleges.

EJ has been certified in coaching and global leadership by American Management Association, International Coaching Federation and Thunderbird School of Global Management. He has a Bachelors Degree in Psychology from University of the Philippines, and took his Masteral Degree in Business Administration at the Ateneo Graduate School of Business.

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Salt & Light Ventures preserves best practices and lights the path for excellence and continuous growth.

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