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Many people agree: the “best” customers are those who are easiest to deal with. They have great personalities, and make work very easy, very fulfilling.
Now, if only this were the full reality in business! The truth: challenging, complaining clients are part daily operations! Clients act differently when emotions are high, when expectations are not met.
Still, no matter how unreasonable they seem, these clients are part of why businesses exist. In fact, several of these difficult clients may even be the organization’s biggest customers. The challenge: managing and cultivating relationships with them for the long term.
The assurance: handling complaints need not be stressful. It strengthens relationships, deepens customer loyalty, and strengthens the organization’s brand. Ultimately, when the service is good, clients are even willing to pay a premium just for good service.
Get solid skills to turn difficult situations into opportunities that solidify customer relationships. Join Guthrie-Jensen’s top-rated Complaint Management Seminar today.
Outline
Special Offer
Customer needs-driven solutions. Results-oriented implementation. Human resource partner and answer to total organizational success.
For the past 30 years, Guthrie-Jensen, the leading Management Training and Consulting firm in the Philippines has been the choice of more than 15,000 companies, with clients belonging to the top 1,000 Filipino corporations and the Global 500 companies.
Guthrie-Jensen’s belief that people make the difference fuelled the creation of practical, customized, and learner-friendly seminars. Having grown from two major programs in 1979 to over 50 in the year 2007, Guthrie’s wide range of products are managed under 7 divisions:
- Organizational Development
- Business
- Leadership Development
- Customer Service
- Sales
- Communication
- Public Seminars
The company’s stable of consultants and trainers, with over 200 years of cumulative experience in Training, conduct more than 50 programs per month.
The economic turmoil of the three decades has tested its management expertise, and the ruthless business environment has provided the landscape for the company to earn the right to lead – bringing its product performance to a level that is world class and unparalleled in Southeast Asia. Bridging the gap between theory and practice is the company’s major differentiator. ...
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