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The bad news: “good service” is no longer enough. Studies reveal: 62% of supposedly satisfied customers still switch to the competition. So what is common among the most successful organizations and their professionals? What are they doing that many others aren’t?
They don’t just make their customers happy – they make them LOYAL! This is the result of personal touch and VIP-style service. They go for delivering an unforgettable customer experience.
To provide this higher level of customer engagement, professionals must have the skillsand the passionto delight clients. Face-to-face and phone service skills should be topnotch and up-to-date. Standards should not only be followed – they should be lived passionately! At such level of excellence, service isn’t anymore a simple competency. It becomes part of an organization’s DNA, which competitors will find difficult to match.
Make customer loyalty a reality, not just a vision. Make excellent client care a daily practice, not just a wish. Get fully equipped. Join Exceptional Client Care, the top-rated workshop fromGuthrie-Jensen!
Outline
Special Offer
Customer needs-driven solutions. Results-oriented implementation. Human resource partner and answer to total organizational success.
For the past 30 years, Guthrie-Jensen, the leading Management Training and Consulting firm in the Philippines has been the choice of more than 15,000 companies, with clients belonging to the top 1,000 Filipino corporations and the Global 500 companies.
Guthrie-Jensen’s belief that people make the difference fuelled the creation of practical, customized, and learner-friendly seminars. Having grown from two major programs in 1979 to over 50 in the year 2007, Guthrie’s wide range of products are managed under 7 divisions:
- Organizational Development
- Business
- Leadership Development
- Customer Service
- Sales
- Communication
- Public Seminars
The company’s stable of consultants and trainers, with over 200 years of cumulative experience in Training, conduct more than 50 programs per month.
The economic turmoil of the three decades has tested its management expertise, and the ruthless business environment has provided the landscape for the company to earn the right to lead – bringing its product performance to a level that is world class and unparalleled in Southeast Asia. Bridging the gap between theory and practice is the company’s major differentiator. ...
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