Hotel and Resort Operations and Management by BusinessCoach Inc. - SpeedyCourse Philippines
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Details

Overview

This is a highly instructive short course on the basics of operating a hotel or resort type business. It is an excellent introduction for those new to the business. However, even those with years of experience would find the seminar as a great refresher. A lot of vital topics are to be discussed, from handling reservations and front office management, to housekeeping and marketing.

Key Topics

I. Reservation

II. Front Office

a. Reception
b. Airport Representative
c. Registration
d. Room rates
e. Types of guest rooms
f. Auditing of daily transactions
g. Guest accounts
h. Reservations and cancellations
i. Other guest services
j. Check-outs
k. Rejection of accommodation

III. Housekeeping

a. Area cleaning
b. Guest rooms and suites
c. Cleaning supplies
d. Linen control
e. Sanitation and safety

IV. Staffing Requirements (Manager, Supervisors, Chambermaids, Room Attendants, Linen and Laundry Staffs, Area Cleaners, etc.)

V. Other Services (Laundry, Valet, Baby-Sitting)

VI. Graveyard Shift Operations

VII. Purchasing and Inventory of Supplies

VIII. Controls

IX. Food and Beverage

X. Sales and Marketing

XI. Repairs and Maintenance

XII. The Butler Concept

XIII. Situations / Cases (Fire, Earthquake, Brawling, Public Disturbance, Noise, etc.)

To register, please call or text: Tel. (02) 701.70.01  / (02) 701.70.02 / (02) 727.88.60 / (02) 727.56.28  / Mobile Numbers: Globe: 0915.205.0133 / Smart: 0908.342.3162 / Sun: 0933.584.7266 / Globe: 0926.622.0768 / Globe: 0915.900.9294 (look for Ms. Keah or Ms. May), or email us the following details at [email protected] so we can better assist you:

 

NAME:

SEMINAR TOPIC:

MOBILE NUMBER:

EMAIL ADDRESS:

 

Please check our website for other details: http://www.businesscoachphil.com

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