THE ART OF EXCEPTIONAL SERVICE by Dusit Hospitality Management College - SpeedyCourse Philippines
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Providing exceptional service in today’s ever competitive and technology-driven environment has become a highly complex undertaking. While it is important to equip your staff with techniques and skills to deliver on making a difference in service delivery, the corporate strategy has an active and key role to play in communicating this vision – corporate strategy is the root of exceptional service.

SPEAKER: DR. CARLOS MARTIN-RIOS

Research and teaching in management should consistently meet the needs of both education and work spheres, and indeed make them match. With this ambition in mind, Carlos has been teaching and practising management for more than 16 years in universities and business schools and more recently at the Hong Kong Polytechnic University, School of Hotel and Tourism Management, as well as in mass-retailing, energy and restaurant companies.

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