Hospitality Management for Career Switchers
Details
This program is intended for career switchers who intend to enter the hospitality industry at a Supervisory level. It aims to provide basic underlying knowledge, skills and techniques in marketing, financial and operational management, human resources and technical knowledge on the hospitality industry.
Entrepreneurial skills are fostered through courses such as concept design and development for restaurants and hotels and sustainable development. A final project in collaboration with industry partners, will serve as a capstone for participants to complete the program requirements.
As the program provides the necessary theoretical and practical competencies to enter the industry as a competitive professional, participants are encouraged to follow a specialization to support their career aspirations: Food and Beverage Operations Management or Rooms Division Management.
LEARNING OBJECTIVESBy the end of the Module, participants will be able to:
Knowledge- Describe the theories, principles and techniques in hospitality management
- Explain the dynamics of the hospitality industry, the importance of customer service skills and identify the various tactics involved in anticipating guest’s needs and resolving complaints
- Demonstrate the necessary competencies as either a future restaurateur or hotelier
- Demonstrate understanding and practice of effective interpersonal communication
- Demonstrate the ability to effectively interact with guests to enable optimal selling, resolution of conflict, and maximizing guest experience
- Have an open, service-minded attitude toward guests, colleagues, supervisors, and management
- Value the managerial skills and have right attitudes towards management concepts from the course and apply them to personal and professional lives
- Appreciate the core values of the various sections and departments which addresses, in good balance, guest satisfaction and revenue generation
800 hours
An established, reliable and reputable brand of global credibility. The culture of passion and excellence is inherent in the Dusit International brand from hospitality to education, making it a reliable and reputable partner for learning.
Beyond education, a culture of excellence. DHMC is the first of its kind to be fully integrated with a hotel from the onset, equipping its students and professionals through practical learnings and unique experiential trainings.
Skillful, creative, relevant, passionate, empowered, and job-ready DHMC graduates.Through DHMC’s culture of excellence and world-class educators, students and professionals are empowered to explore the hospitality and culinary industries to their highest attainable potential.
Taking pride in our Thai heritage, uniquely delivering gracious hospitality to the world.DHMC provides an educational experience that transcends cultures through the expertise of Dusit International, École hôtelière de Lausanne (EHL), and Institut Paul Bocuse (IPB).
