Housekeeping NC II by International Training Center and Hospitality Institute, Inc (ITCHI) - SpeedyCourse Philippines
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Details

This course is designed to enhance the knowledge, skills and attitude in housekeeping, such as: provide housekeeping services to guest, prepare room for guest, provide valet service, perform laundry of linen and guest clothes and maintaining public areas. It provides the necessary skills required for employment as a room attendant in the housekeeping department of hotels and motels.

This course is especially designed to understand the detailed process of housekeeping for those aspirants who are interested in making a career in the rooms division. Students will also be equipped with skills in providing excellent customer service so that they can deliver with a winning edge. It also involves training on interacting with guests, providing safety and security for guest items, enhancing personal hygiene and appearance, mastering hotel or property knowledge, and practicing correct protocol and etiquette.

Outline

HANDS ON CORE SKILLS:
 Handle housekeeping requests
 Advice guests on room and housekeeping equipment
 Set-up, clean and store equipment and trolleys
 Clean and clear rooms, including make –up and turn down bed service
 Use and maintain equipment and materials properly for cleaning premises.
 Comply with occupational; health and safety requirements
 Identify and explain different cleaning operations, chemicals and treatment of common hazards in the workplace
 Clean wet and dry areas and dispose garbage and used chemicals properly
 Maintain and store cleaning equipment and chemicals
 Perform professional valet services
 Perform proper handling of guest property and coordination to ensure optimum privacy, security and confidentiality of all guests.
 Identify types of fabric and laundry equipment
 Follow correct procedure in laundering process for guest’s laundry items
 Package and store laundry items
 Handle guest complaints
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“Our mission is to train globally qualified hotel employees who will provide excellent services to hotel guests, instilling pride and integrity in our students and enhancing their skill and ability to face the challenges of the hospitality industry”
International Training Center and Hospitality Institute, Inc (ITCHI)
Pioneer corner Sheridan Street
63-48244
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