Customer Service Excellence by Businessmaker Academy - SpeedyCourse Philippines
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The key to a successful business is to persuade your customers to buy again and again.  
But the way to get repeat business is to ensure that your customer is satisfied enough to 
patronize your business continuously.  This seminar prepares your team to give 
impressive and consistent service to your customers.  It helps you establish rapport with 
clients, integrate a professional yet personal approach and find ways to satisfy and build 
good customer relationships for repeat business.

Outline

Course Highlights:
1.    Customer Service Culture
2.    The CS Experience
3.    Company Service Assessment
4.    Benefits of Excellent Customer Service:  Why Should I Care?
5.    Your Role as a Customer Service Provider
6.    Understanding Your Customers:  The CS Creed
7.    Servicing Different Types of Customers
8.    Customer Service Systems & Tools
9.    Measuring Customer Satisfaction
10.  Customer Service Tactics for Repeat Business
11.  Managing Customers’ Expectations
12.  Dealing with Different Customer Situations

Special Offer

For inquiries and reservations you may message us directly or ;
Call (632)6874645, 6874445 | (0917) 5699639
Email [email protected], [email protected], [email protected]

Visit our website at
http://www.businessmaker-academy.com/
http://www.hrclubphilippines.com/
http://www.officeadminclub.com/
http://www.hrleadershipconference.com/
http://www.hrtechnologyfair.com/
http://www.forexclubasia.com/

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Businessmaker Academy is an Education Center for Business, Finance, Livelihood and Corporate Skills Development.  We offer a simple, direct and practical approach to business fundamentals. Our primary purpose is to teach people how to improve their professional, personal and financial lives through experience-based learning.

Aware that not many people can afford to spend 2 to 4 years of their lives in formal study, Businessmaker Academy has created practical, straightforward and direct short-course seminars in line with our Core Educational Thrusts:
Forex & Investing
Business Management
Corporate Training
Crafts & Livelihood
Businessmaker Academy delivers high-impact education through several educational formats to suit the needs of our various clients:

Public Seminars
Corporate Training & In-house Group Seminars
Since 2003, Businessmaker Academy has conducted numerous seminars and has served over 50,000 highly satisfied clients and counting...
Online Webinars
Human Resource Management 
Businessmaker Academy
1503A PSEC, West Tower, Ortigas Center Pasig City, Pasig, Metro Manila, Philippines 1605
6874445
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