Cutting Edge Customer Service Training
Details
Outline
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All about Customer Service
What is CUSTOMER SERVICE?- Why bother with Customer Service?
- Traditional Pyramid
- Internal, External & Potential Customers
- Basic Psychology behind Customer Service
- 3 Dimensional Thinking
- What do customers really want?
- The Hierarchy of Needs
- 4 Kinds of Customer Relationships
- Customer Relationship Builders
- Handling Angry Customers
- Customer Service Communication Skills
- What is Communication?
- How to know if it's effective
- Common Goals & Importance
- 2 Dimensions of Customer Service
- 3 Forms of Communication
- 2 ways to communicate with angry customers
- Magical 4 words in customer service
- Phone Conversation Skills
- Filipinisms to avoid
- Written Communication Skills
Special Offer
Get 20% discount off your registration fee if paid at least 10 business days before the scheduled date.
Group Promo:
Get 1 FREE participant slot for every 4 Fully Paid participants
MyPolaris Philippines Inc. was established to address the demand for practical-based learning. The company believes that theoretical knowledge is not enough to face real life challenges. With that in mind, we are committed to provide a quality education - including a careful selection of resource speakers.
Our mission is to provide an effective training to the working professionals, business owners and aspiring entrepreneurs to guide them in their chosen career paths. We are committed to provide a high quality and practical learning engagement that will help individual to face real life challenges.
To be a leading consulting agency that provides training and seminars to equip every Filipino with skills and competence in leadership, professional growth and entrepreneurship.
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