Customer Service Superstar

A lot has changed in the business world, but perhaps what’s changed the most is how rapidly customer service expectations have risen. As customers evolve, your customer service has to keep pace.

Customer service is incredibly important in many industries and across a wide number of positions. Great customer service will elevate your organization, while bad customer service can really set back your company’s reputation and profits, therefore, having top-notch communication skills and the right personality is essential to your company’s success.

It is essential to identify the stage of development that a team is at then use strategies that to move the team through to the next stage in the team formation process. Understanding this model can be used to help teams reach the performing stage as quickly as possible.

Customer service today is not about telling people how great you are and giving figures to prove it. It’s about creating memorable experiences that do the talking for you.

• Definition of Customer Service
• Making a First Great Impression
• 3 Cs of Customer Service: Communication, Compassion, and Consistency
• Basic Phone and Email Etiquette
• Going the Extra Mile
• Customer Service Facts
• Benefits of Superstar Customer Service
• Coaching for Success