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We all agree: The purpose of every business and organization is to get and keep clients. Hence, caring for clients is no longer a plus. It is critical in order to survive and thrive. But now, “good service” isn’t enough. Studies reveal: 62% of supposedly satisfied customers still switch to competition.
Today’s challenge: keeping customers happy and loyal. What do successful organizations and their leaders do? They fully equip their people to go the extra mile and even beyond it. The end result? A company that does not just provide good service – but an unforgettable, VIP-style experience.
To provide this higher level of customer engagement, professionals must have the skills and the passion to delight clients. Face-to-face and phone service skills should be topnotch and up-to-date. Standards should not only be followed – they should be lived passionately! At such level of excellence, service isn’t anymore a simple competency. It becomes part of an organization’s DNA, which competitors will find difficult to match.
Start the year right by getting topnotch skills to excellently serve customers. Join Guthrie-Jensen’s top-rated workshop, Exceptional Client Care.
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Schedules
| Thu, Fri | 08:00 AM — 05:00 PM |
| Thu, Fri | 08:00 AM — 05:00 PM |
Customer needs-driven solutions. Results-oriented implementation. Human resource partner and answer to total organizational success.
For the past 30 years, Guthrie-Jensen, the leading Management Training and Consulting firm in the Philippines has been the choice of more than 15,000 companies, with clients belonging to the top 1,000 Filipino corporations and the Global 500 companies.
Guthrie-Jensen’s belief that people make the difference fuelled the creation of practical, customized, and learner-friendly seminars. Having grown from two major programs in 1979 to over 50 in the year 2007, Guthrie’s wide range of products are managed under 7 divisions:
- Organizational Development
- Business
- Leadership Development
- Customer Service
- Sales
- Communication
- Public Seminars
The company’s stable of consultants and trainers, with over 200 years of cumulative experience in Training, conduct more than 50 programs per month.
The economic turmoil of the three decades has tested its management expertise, and the ruthless business environment has provided the landscape for the company to earn the right to lead – bringing its product performance to a level that is world class and unparalleled in Southeast Asia. Bridging the gap between theory and practice is the company’s major differentiator. ...
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