INTERLACE (Interpersonal Skills in the Workplace)
Details
The INTERLACE (INTERpersonal skills in the workpLACE) course is a one-day program designed to equip participants with the needed knowledge and understanding of what interpersonal skills are, their importance, and how these are demonstrated to effectively deal with current and potential customers.
At the end of this course participants should be able to- Explain what Interpersonal skills are and their importance
- Enumerate and describe the interpersonal skills needed in the workplace and to effectively support customers
- Identify the interpersonal skills expected in today’s workforce
- Explain the importance of establishing new and maintaining loyal customers/clients
Outline
- Welcome and Introductions
- About the Course
- Introduction to Interpersonal Skills
- Defining what Interpersonal Skills are
- List of Interpersonal skills and examples
- The Basics
- Communication
- Emotional Intelligence
- Interpersonal Skills at Work
- Critical Interpersonal Skills at Work
- Employer Expectations Now (and Tomorrow)
- Interpersonal Skills and the Customer
- Customer is The Key
- Importance of Clients/Customers
- Establishing New Ones
- Maintain the Loyal Ones
- Industry Competition
- Importance of Clients/Customers
- Critical Interpersonal Skills working with Customers
- Building Trust and Credibility
- Customer is The Key
- Working on The Relationship
- Summary and Wrap-up
Schedules
No. of Days: | 1 |
Crossworks is a management and leadership training & consulting company based in the Philippines. We provide corporate training, courseware design and development, as well as various consulting services in the field of management, leadership, organizational development, and competency enhancement. We are known for our project management and design thinking courses which have been sought after and considered the best available.
As an organization, our mission is to develop the leaders of tomorrow, today through the use of alternative learning strategies that we believe are more effective for tomorrow's leaders. We envision tomorrow's leaders to be equipped to handle future challenges that are emerging today.
We are not a traditional training organization. While we see immense value in traditional classroom based training, we know that there could be better ways of doing things.
We deliberately redesign our corporate training courses to ensure that they will be done in the most effective way possible. Training courses tend to lose their value if the knowledge gathered is not retained properly. We address these by introducing new and fun approaches to learning. We incorporate concepts of game design, we use learner centered approaches to teaching, we maximize technology to augment the learning experience. The result is a very memorable training course that participants would love to take again and again. ...