Innovation through Design Thinking by Crossworks - SpeedyCourse Philippines
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The ability to innovate and solve complex problems has been identified as core skills needed by employees in today’s Industry 4.0. Organizations need to be more agile in order to stay relevant. Design Thinking helps people and organizations address these. This one-day workshop is based on the IDEO model of Design Thinking – the most widely accepted approach worldwide. Participants go through all the stages of Design Thinking and are introduced to various designer tools to help them come up with solutions to help solve the needs of their customers and organization.

At the end of this course participants should be able to
  • Explain what Design Thinking is and how it helps people innovate
  • Understand the user’s situation with the use of an Empathy map and a Customer Journey Map
  • Create an actionable Problem Statement with the use of a POV Madlib
  • Generate ideas with the use of a Mind Map
  • Describe the iterative concept of Prototyping and Testing
  • Describe how Design Thinking integrates with concepts such as Lean Startup and Agile
  • Apply the concepts of Design Thinking in creating a new product or service


  • Introduction
o   Activity – Stoking
o   The 4th Industrial Revolution
o   Innovation is a must
  • What is Design Thinking
o   Design Thinking Defined
o   Design Thinking Mindsets
o   The IDEO Approach
  • Empathize
o   What is Empathize
o   The Empathy Map
o   Activity - Creating an Empathy Map
o   The Customer Journey Map
o   Activity - Creating a Customer Journey Map
  • Define
o   What is Define
o   The POV Madlib
o   Activity - Creating a POV Madlib
  • Ideate
o   What is Ideate
o   The SCAMPER Model
o   Other Idea Generation Techniques
o   The Mind Map
o   Activity - Creating a Mind Map
  • Prototype
o   What is Prototype
o   Why we Prototype
  • Test
o   What is Test
o   Why we Test
o   How to Test with users
  • Summary and Wrap-Up
o   Build-Measure-Learn Loop
o   Integrating Design Thinking with Lean Startup and Agile Concepts
Activity – Development and Presentation of Innovative Concept
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Crossworks is a management and leadership training & consulting company based in the Philippines. We provide corporate training, courseware design and development, as well as various consulting services in the field of management, leadership, organizational development, and competency enhancement. We are known for our project management and design thinking courses which have been sought after and considered the best available.

As an organization, our mission is to develop the leaders of tomorrow, today through the use of alternative learning strategies that we believe are more effective for tomorrow's leaders. We envision tomorrow's leaders to be equipped to handle future challenges that are emerging today.

What we are not

We are not a traditional training organization. While we see immense value in traditional classroom based training, we know that there could be better ways of doing things.

We deliberately redesign our corporate training courses to ensure that they will be done in the most effective way possible. Training courses tend to lose their value if the knowledge gathered is not retained properly. We address these by introducing new and fun approaches to learning. We incorporate concepts of game design, we use learner centered approaches to teaching, we maximize technology to augment the learning experience. The result is a very memorable  training course that participants would love to take again and again. ...

Crossworks Training and Consulting Corporation
Unit 1114 City & Land Mega Plaza Bldg., Garnet Road, Ortigas Center, Pasig, Metro Manila, Philippines 1605
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