English Language Proficiency Program: Business Correspondence
Details
Outline
Module 2: Business Correspondence
Session 1: Business Writing 101
A. The Method: Planning and Writing
a.1 Your readers, Your goal, Your message
a. 2 Writing Structure
a. 3 The Medium
B. The Writing: Making it Clear and Easy to Read
b. 1 Business style
b. 2 Clarity, tone, and length
b. 3 Organizing your writing
C. The Details: Checking
c. 1 Tools for checking
c .2 Punctuation
c. 3 Rules and Convention
c. 4 Checking for Grammar and Sentence Construction
Session 2: Business Writing Application
A. Letters
a. 1 Parts of a business letter
a. 2 Arrangement style
a. 3 Letter formats
i. Proposals
ii. Request letters
iii. Replies
iv. Complaints
v. Social Business Letters
vi. Refusals
vii. Emails
B. In-House Correspondence
b. 1. Memorandums
b. 2 Emails
C. Practice, practice, practice
Speaker/s
The Pioneer Professional Academy of Asia, Inc. (PPAA) is a progressive continuing education center in retailing and services. It was established in April 2011 to help retail and service companies keep pace with the global competition and address the growing need for world-class leaders and service-oriented professionals.
PPAA is the first Technical Vocational And Educational Training (TVET) land-based provider recognized by the Technical Education and Skills Development Authority (TESDA) to offer Customer Services NC II, a training course that meets the national competency standards for customer service for frontliners in the wholesale and retail sector. It is also a TESDA accredited Assessment Center for the same course.
In 2017, the Pioneer Professional Academy of Asia, Inc. was granted accreditation by the Department of Tourism as an accredited tourism training center. On the same year, it was accredited as a Continuing Professional Development (CPD) provider with Accreditation Number 2017- 147 by the Professional Regulation Commission.
PPAA’s competitive advantage is its competency-based and industry-specific curriculum that employs out-of-the-box teaching methods, combining classroom experience with hands-on application providing students with a total learning immersion experience. Through these training approaches, PPAA is continually able to produce competent, confident, and capable retail and service professionals who add value to any organization they work for. ...
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