A major challenge of any business is when customers complain about their product or service. And with everyone active on social media, complaints are easily magnified, affecting potential customers.
Learning how to handle nearly customer complaints is not just a list of do's and don’ts. It involves truly understanding your customer, having a customer-centric mindset and adopting service quality standards.
This highly interactive workshop will enable participants to:
Understand the different service touch points of a customer
Identify critical steps that affect bottomline in both external and internal customer engagement cycle
Understand customer behavior drivers, triggers, responses & nature of concerns
Learn to manage customer relationship dynamics
Learn how to handle objections & proactively solve customer concerns
Inspired by the Inquirer’s vision of empowering the Filipino people, the Academy endeavors to educate and inform this generation to be a catalyst of change in the society.
Inquirer Academy (INQA) is a member of the Inquirer Group of Companies, a respected multi-media organization in the Philippines. It is the same group that brought Filipinos fearless news from the Philippine Daily Inquirer, INQUIRER.net, Inquirer Mobile, Cebu Daily News, Bandera, DZIQ Radio Inquirer, and Hinge Inquirer Publications.
INQA offers professional courses open to the public and customized corporate trainings in various topics.
In 2017, INQA was certified by the Philippine Regulatory Commission to be an accredited training provider for accounting professionals. INQA is also an accredited training provider of the UK-based Chartered Institute for Securities and Investment (CISI).