Total Quality Management (TQM)
Details
Total Quality Management (TQM) consists of organization-wide efforts to instill a climate in which an organization continuously improves its ability to deliver high-quality products and services to customers.
The program covers all basic TQM principles and gives the student a solid understanding of TQM and how it is implemented in a business environment.
**All webinars/trainings are held via Zoom
Outline
Introduction to TQM
Importance of good quality
Consequences of poor quality
TQM system model
Seven basic elements of TQM
Analytic methods
Root cause analysis
SIPOC analysis
Five Why analysis
Benchmarking
Affinity Diagram
Poka Yoke
Kaizen
Contingency plan
Speaker/s
Schedules
| No. of Days: | 1 |
DR. FLOR M. GLINOGA, PMP, MBB, CPHR
With a B.S. in Psychology, M.A./PhD in Clinical Psychology and Masters in Development Management with certificate course of Project Management at Wharton School of Economics, University of Pennsylvania, USA, Flor has a wealth of knowledge about individual, group, and organizational behavior. She is a Project Management Practitioner (PMP) and a Master Black Belt (MBB). She is the Consultant of Integrated Financial Management Systems (IFMS) of the Bangko Sentral ng Pilipinas (BSP) and the Consultant of Aboitiz Equity Ventures (AEV – holding company of Aboitiz group of companies) on Integrated Security Management Systems (ISMS). She is currently a Faculty in the graduate studies of Master of Science in Organizational Development of the University of Asia and the Pacific (UA &P) and MBA in People Management of Lyceum of the Philippines. For the past thirty-six years, she has engaged individuals and organizations in the change process to increase their productivity, efficiency and effectiveness to include the training on strategic business plan programs, develop leadership skills, and build self-mastery. She uses a systems approach in working with individuals and organizations. ...
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