Live Webinar: Completed Staff Work

When work reports and recommendations are not complete, it leads to a lot of back-and-forth communication between managers and subordinates which could be tiresome and cause unwanted delays. Instead of relying on your boss to decide on the best course of action, Completed Staff Work will empower you to bring your best solutions to your superior. This training program shows you an effective method for thinking and communicating using the Completed Staff Work principle which will help you and your team save time, effort and energy in problem-solving and getting approvals from your manager.

What you'll learn
At the end of the course, participants should be able to:
-Identify Completed Staff Work vs. Incomplete Staff Work
-Identify & analyze problems, gaps and questions that need to be answered.
-Write the problem statements, provide sufficient information & recommend courses of action
-Communicate with your superior or team using Complete Staff Work framework

1. The CSW Mind-set
2. Anatomy of a Completed Staff Work
3. Identifying Completed Staff Work vs. Incomplete Staff Work
4. Benefits of Completed Staff Work
5. The CSW Process & Thinking Methods
6. CSW Process: Step by Step Guide
7. Problem-Identification & Analysis: Gap Analysis, SWOT Analysis, Root Cause Analysis
8. Deep Thinking: Anticipating Your Superior’s Questions & Clarifications
9. The CSW Writing Method & Format
10. Formulating the Statement of the Problem/Issue
11. Research & Solution Alternatives Finding
12. Analysis of Alternatives
13. Recommendations & Course of Action
14. CSW Testing & Presentation, Feedback & Evaluation
15. Demonstrating CSW in various Communication Channels
16. Turning Incomplete Staff Work into Completed Staff Work