Live Webinar: Grievance Handling & Conflict Management

Many business leaders do not like dealing with workplace grievance and conflicts because of the stresses and drama these generate. However, workplace conflict is inevitable in any organization and effective workplace grievance and conflict management is now increasingly recognized as a necessity for those occupying leadership positions. This course gives you the key grievance handling and conflict management principles and provides you with important skills, techniques, policies and procedures for conflict prevention and conflict intervention. Learn how to resolve conflicts in the workplace and counsel your people to work harmoniously and productively in the office.

What you'll learn
-To better understand workplace conflict and confidently introduce conflict management measures tailored for your organization
-To develop the ability to systematically implement measures that proactively identify and prevent conflict within your organization
-To acquire techniques in formal and informal approaches to conflict engagement
-To manage workplace conflict with confidence

1. Understanding workplace conflict and grievance
2. Nature, Causes & Common Responses to Conflict
3. Effects of workplace conflict on Organizational costs
4. Legal exposure of workplace conflict
5. Identifying workplace conflict
6. Types of workplace conflict
7. Sources of workplace conflict
8. Conflict prevention
9. Developing employee conflict management capabilities
10. Early identification: Preventing Conflict Escalation
11. Coaching and counselling
12. Workplace mediation
13. Conflict engagement
14. Addressing formal grievances
15. Handling investigations
16. Managing disciplinary procedures
17. Managing the ‘after effects’ of a conflict
18. Rebuilding relationships

No. of Days:	2
Total Hours:	8