Six Sigma is a measure of quality that strives for near perfection allowing only 3.4 defects per million opportunities. It is a disciplined, data-driven methodology for eliminating defects in any process – from manufacturing to transactional and from product to service.
Hence, Human Resources and Six Sigma are not often mentioned together for a good reason. To most, HR is difficult to analyze objectively. So much of the job is immeasurable. Employee happiness, for one, cannot be represented statistically in a report; numbers are essential in volume recruitment but attracting and retaining top talents are more about personalities and culture.
So how does an HR professional use Six Sigma to be relevant to its customers, the business ?
I. The Role of Human Resources in Six Sigma
II. How to Use Six Sigma to Improve HR
III. Six Sigma Defined
A. Definition of Six Sigma
B. Measurement and Methodology
IV. The Define Phase
A. VOC, and VOB
B. Process Mapping- SIPOC
C. Project Charter
V. The Measure Phase
A. Types of Data
B. Data Measurement and Collection Plan
A. Process Flowchart
B. Fishbone Diagram
C. Cause and Effect Diagram
D. Five (5) Whys
E. Value and Non Value-Added Time Chart
A. Generating Ideas
B. Process Improvement Tools
A. Documented Procedures
B. Mistake Proofing/Poka Yoke
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BusinessCoach, Inc. is a duly organized corporation, and approved by the SEC to operate in accordance with the Corporation Code of the Philippines. It started its operation in September, 2008.
The company is a provider of quality business seminars which would enhance skills and contribute to entrepreneurial or career success. It is committed to keep abreast with the latest advances in the business, and focused on the strategic aspects of how to build and maintain a viable and profitable business.
BusinessCoach, Inc. is involved in the stringent selection of a pool of speakers from all fields, trades, and professions. It hopes to provide valuable programmes that are applicable, timely, and significant. BusinessCoach Inc. hopes to make managers’ and entrepreneurs’ lives easier, better, and richer.
The company’s vision is to be the leading provider of actual practice based business seminars that are relevant to businesses and useful for both professionals and entrepreneurs.
BusinessCoach Inc. will provide a broad array of seminar topics, preferably, to be discussed by experts in the field who had actual practice on the topics. There will be a greater emphasis on the business side – the how you improve the bottom line aspects. The company will strive to offer the most competent and stimulating resource persons possible in a setting that is pleasing to its clients and using the latest technology. ...