Improving Service Recovery and Service Quality Seminar Online
Details
Enrollment for this Improving Service Recovery and Service Quality Seminar is LIVE, IN REAL TIME!
In 2 minutes, you can Register Now! How to Register Now? Just 2 steps. Its easy!
First, CHOOSE WHAT SCHEDULE you want FROM THE AVAILABLE DATES ABOVE.
Last, CLICK the Green Boxed SELECT TICKET Button just OPPOSITE THE SCHEDULE YOU WANT.
After registration, you will receive an email from us with details about your enrolment and further instruction regarding payment of registration fee.
If you will pay via GCash - payment is credited and verified in real time.
If you will pay Not via GCash - credit card, online banking, over-the-counter - kindly follow the instructions provided in the email.
NOTE: To SECURE YOUR SLOT, pay the registration fee ON OR BEFORE YOUR REGISTRATION EXPIRES OR LAPSES.
We will email again once we receive your registration AND the payment.
To contact us, click above ABOUT THE PROVIDER.
For more details / to Join. Please provide your email, full name, cellphone number, and Viber or WhatsApp messenger. We will send you an invitation with all the necessary details via email.
- Time: 09:00 AM - 04:00 PM
Rationale. Attending the Improving Service Recovery and Service Quality Seminar is highly important for individuals and businesses seeking to excel in customer service. This seminar offers invaluable insights and practical strategies
to enhance service recovery and improve overall service quality. By participating, you will gain the knowledge and skills needed to effectively handle customer complaints, recover from service failures, and provide exceptional experiences that foster customer
loyalty and satisfaction. Don't miss this opportunity to elevate your service standards and set yourself apart in delivering outstanding customer service.
What Will You Get?
1. ecopy of QR-coded Certificate of Completion issued by IOSH Training Services
2. ecopy of resource person-trainer's presentation
3. quality learning from subject-matter expert
Target Participants
For individuals and businesses across various industries that prioritize delivering exceptional customer experiences. The following groups would particularly benefit from attending:
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Customer service professionals: Representatives, managers, and supervisors in customer service departments who aim to enhance their skills in handling customer complaints, resolving issues, and improving overall service quality.
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Business owners and managers: Attendees responsible for overseeing business operations can gain valuable insights into effective service recovery strategies, ensuring customer satisfaction and retention.
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Frontline employees: Sales associates, receptionists, and staff members directly interacting with customers can learn techniques to effectively handle customer complaints, turning negative experiences into positive ones.
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Quality assurance professionals: Individuals in quality control or assurance roles can gain knowledge and strategies to assess service gaps, identify areas for improvement, and implement quality standards.
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Service-based industries: Professionals working in industries such as hospitality, healthcare, retail, and any other service-oriented sectors can benefit from understanding best practices in service recovery and quality enhancement.
By attending this seminar, participants can gain practical skills, tools, and knowledge to effectively address service failures, exceed customer expectations, and establish a reputation for outstanding service quality. Ultimately, anyone passionate about delivering exceptional customer experiences and improving service recovery processes can greatly benefit from attending this seminar.
Outline
Special Offer
Schedules
| No. of Days: | 1 |
| Total Hours: | 6 |
At IOSH Training Services, Quality Training is Number 1. We adapt the Socratic Method of Learning. Our Core Value is Quality. Profit is second to quality. Thus, we facilitate learning and development activities - training, seminars, webinars - even if there is but few registered participants.
IOSH Training Services facilitates much-needed seminars, webinars, training, and other learning requirements of stakeholders from various business enterprises, professionals, and individuals. The company is registered with the DTI for National Operations, BIR, and the local government unit (in Quezon City and Tarlac City).
The company aims to help companies comply with the statutory requirements of the Philippines, particularly, Republic Act No. 11058 and its Implement Rules and Regulations, Department Order No. 198-18 (the training requirements for safety officers for low, medium, and high risk establishments); the 2-day AMO Seminar required by PCAB; the COSH training for STE
The company focuses on providing quality training and learning, to help DOLE in promoting and propagating safety and health in the Philippines in order to preserve lives by protecting the welfare of both the workers and management. The organization is managed by DOLE Accredited OSH Practitioner and DOLE Accredited OSH Consultant. ...
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