Root Cause Analysis
Root Cause Analysis
09:00 AM - 12:00 PM
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Root Cause Analysis
sale ends on 05/21/22
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Training Details

Root cause analysis (RCA) is one of many quality improvement approaches used to identify, understand and resolve any root causes of problems or incidents.  It is basically a problem-solving technique.


RCA is a relatively new methodology that is continually evolving. Like most Quality Improvement approaches it is not magic; “there is no silver bullet”. It is the application in a different way of a series of well known, common sense techniques which used in a different combination can produce a systematic, quantified and documented approach to the identification, understanding and resolution of underlying causes of under achieved quality in organizations.

Below is a definition, which encapsulates the main points of this technique:

“An objective, thorough and disciplined methodology employed to determine the most probable underlying causes of problems and undesired events within an organization with the aim of formulating and agreeing corrective actions to at least mitigate if not eliminate those causes and so produce significant long-term performance improvement.”


To enable participants to:

  • Understand what is the “Root Cause Analysis methodology"

  • Implement and employ the basic techniques in Root Cause Analysis (RCA)

  • Identify where RCA can be used for best effect

  • Motivate the RCA team to provide real, tangible solutions to what appears to be intractable quality problems.

  • Train others in the RCA methodology

**All webinars/trainings are held via Zoom.



Problem identification - Understanding the strategies for fact gathering will include looking at customer complaints, interrogating the accounts including credit records, interviews, workshops etc.

Problem description - Understanding the criteria for including problems in the analysis need to be fully understood. These will include the use of flowcharts, critical incident, purpose and application matrices and problem understanding checklists.


Cause analysis – Use of cause analysis tools to identify the root cause of the problem. RCA tools that may be used are histograms, Pareto charts, affinity diagrams, cause and effect charts, matrix diagrams and the “five whys” or the “why, why” chart. Some but not all of these would be used according to their suitability in particular circumstances.

Solution development - Potential solutions need to be developed and presented for the decision makers and the comparative benefits and cost effectiveness of all prevention options shown.

Internationally Recognized Management and HRD Consultant
ALTABEST MANAGEMENT SERVICES is owned by Dr. Flor Glinoga; directly involved in diverse interests of project planning, operational management and consultancy, trading services, corporate and public training programs, and full human resources services and management.

Internationally Recognized Management and HRD Consultant

With a B.S. in Psychology, M.A./PhD in Clinical Psychology and Masters in Development Management with certificate course of Project Management at Wharton School of Economics, University of Pennsylvania, USA, Flor has a wealth of knowledge about individual, group, and organizational behavior.  She is a Project Management Practitioner (PMP) and a Master Black Belt (MBB). She is the Consultant of Integrated Financial Management Systems (IFMS) of the Bangko Sentral ng Pilipinas (BSP) and the Consultant of Aboitiz Equity Ventures (AEV – holding company of Aboitiz group of companies) on Integrated Security Management Systems (ISMS). She is currently a Faculty in the graduate studies of Master of Science in Organizational Development of the University of Asia and the Pacific (UA &P) and MBA in People Management of Lyceum of the Philippines. For the past thirty-six years, she has engaged individuals and organizations in the change process to increase their productivity, efficiency and effectiveness to include the training on strategic business plan programs, develop leadership skills, and build self-mastery. She uses a systems approach in working with individuals and organizations. 


• Project Management Professional, PMI-USA Certified (Project Management Institute) PMP

• International Quality Federation of USA Certified Six Sigma Black Belt

• Institute of Sigma Learning Certified Six Sigma Black Belt Professional Membership:

• Project Management Institute - PMI ID

• International Quality Federation of USA - IQF ID

• Institute of Sigma Learning - ISL ID

• American Society for Quality - ASQ ID 


Dr. Flor M. Glinoga is a . . .

  • Former Senior Fellow and Director of the Development Academy of the Philippines (DAP), Office of the President

  • Highly effective Management/HR Consultant and Resource Speaker, Clinical Psychologist, Project Management Practitioner (PMP), Master Black Belt (MBB), Chartered Professional on Human Resource and executive coach with over 36 years of hands-on management and leadership experience. 

  • Dynamic Certified Speaking Professional (CSP) who is internationally known for her ability to energize, entertain, and empower. (CSP-a credential earned by fewer than 500 individuals worldwide).

  • Widely published author of several books on Time & Stress Management: Go for SMART Goals, From Stress to Success, Project Management (From Conceptualization to Evaluation), The Nuts & Bolts of Inventory Management, Creative Problem Solving & Decision Making: Written several articles published in magazines and newspapers.

  • Noted management, leadership and personal development expert-in 2007 she was ranked by Executive Excellence among "the top 100 minds" in the field of personal leadership development. 

  • Professor of psychology, management, research in leading Metro Manila- Philippines’ colleges and universities.  She was awarded Outstanding Professor for 2 consecutive school years in SY 1989-1990 and in SY 1990-1991 and Outstanding Speaker in 1995 by the Professional Association of Speakers in Malaysia.

  • Trained 26,000 individuals

  • Expertise in selecting appropriate learning methodologies, to match the audience. Quickly establishes rapport with groups 

  • Proven ability to identify and resolve training problems 

  • Extensive knowledge and experience in determining needs, setting behavioral and learning objectives and developing assessment tools 

  • Strong and broad background in conduct of pre-designed programs 

  • Proficiency in developing and implementing original training, designed 523 workshops

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Mandaluyong , Metro Manila, Philippines
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