This Performance Management System (PMS) course is designed for those who manage the day-to-day performance of staff. The Performance Management course equips delegates with the skills and techniques to ensure staff perform to the peak of their abilities.
It covers dealing with the 'Star', the 'Plodder', the 'Peaked' and the 'Poor Performer'.
Objectives:
Having completed this Performance Management course participants will be able to:
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Understand the aims of performance management.
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Identify acceptable standards of performance.
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Conduct effective reviews of performance.
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Set SMART objectives.
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Manage the performance of the 'star', the 'plodder', the 'peaked' and the 'poor' employee.
**All webinars/trainings are held via Zoom
Outline
The following outline highlights some of the course's key learning points. As part of your training program, we will modify content as needed to meet your business objectives. Upon request, we will provide you with a copy of participant materials prior
to the session.
What is Performance Management
Standards of Performance and Behavior
Types of Performance
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approaches for managing the performance of the four types of employee – the 'star', the 'plodder', the 'peaked' and the 'poor'
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in addition, managing the performance of those who think they are brilliant but who actually are mediocre!
Managing Performance
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the value of ongoing performance management
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evaluating progress and achievement
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maintaining flexibility to business change
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recognizing and closing performance gaps
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revising standards
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the role of coaching in performance management
Coaching
Speaker/s
DR. FLOR M. GLINOGA, PMP, MBB, CPHR
Internationally Recognized Management and HRD Consultant