Leaders and Managers need to clearly define goals, objectives and performance indicators that they will use to assess and improve the performance of their team, department or the whole organization. This program will guide participants in using the KRA
and KPI frameworks, as well as in implementing and monitoring these performance elements more effectively.
What you'll learn
At the end of the course, participants should be able to:
-Define and differentiate goals, objectives, KRAs and KPIs
-Identify and design effective KRAs and KPIs that are aligned with the company’s goals and objectives.
-Plan how to implement and monitor KRA and KPI frameworks
-Schedule and Conduct KRA and KPI review and assessment sessions
Outline
1. Difference among Goals, Objectives, KRAs and KPIs
2. Performance Management and Accountability
3. KRA and KPI Frameworks
4. Benefits and Challenges of Using KRAs and KPIs
5. How to Design Effective KRAs and KPIs
6. Key Components of Effective KRAs
7. Key Components of Effective KPIs
8. Sample KRAs & KPIs for Different Positions
9. Putting It All Together: Sample Template
10. Department and Individual KRAs and KPIs
11. Creating Your Own KRAs and KPIs (assignment for day 1)
12. Establishing KRAs and KPIs for People Reporting to You
13. Review and Assessment of KRAs and KPIs
14. Implementing, Monitoring KRAs & KPIs
15. Scheduling and Conducting Performance Improvement Sessions
16. Improving the KRA and KPI Management Cycle
