This training program, "Managing Metrics, KPIs, and Scorecards as a Supervisor," empowers supervisors to effectively track, analyze, and communicate performance data to drive team success. Participants will learn practical techniques to align
metrics with organizational goals, make data-driven decisions, and foster a culture of accountability and continuous improvement.
VENUE
- Mpower Training Center
- 222 Vivaldi Residences, EDSA cor Aurora Blvd.., Cubao, Quezon City
TIME
All schedules are set at 8AM-5PM.However, if the headcount is low, the training may be set at 9AM-4PM or 9AM-5PM. Your certificate, still, will indicate 8 hours. The start time and end time will be finalized three days
before the class.
INCLUSIONS
For onsite:
- printed handout
- printed certificate
- AM snacks
- candies and coffee
- WIFI access
For via Zoom:
- PDF handout
- PDF certificate
- NOTE: Depending on the number of participants, the training may be cancelled if there are only a few participants. We will however guarantee that you will get refund for your enrollment in the event that the training is cancelled.
Outline
Module 1: Understanding Metrics and KPIs
- What Are Metrics and KPIs?
- Difference Between Leading and Lagging Indicators
- Importance of Metrics and KPIs in Supervisory Roles
- Aligning Metrics with Organizational Goals
Module 2: Creating and Setting KPIs
- Characteristics of Effective KPIs (SMART Criteria)
- Breaking Down Organizational Goals into Team-Specific KPIs
- Balancing Quantity vs. Quality Metrics
- Establishing Benchmarks and Targets
Module 3: Monitoring Performance Through Scorecards
- Understanding and Creating Scorecards
- Visualizing Data for Better Insights
- Interpreting Trends, Variances, and Patterns
Module 4: Communicating Metrics and KPIs to Teams
- Presenting Metrics Effectively to Teams
- Encouraging Ownership of Team Goals
- Using Metrics to Foster Collaboration and Motivation
Module 5: Using Metrics for Decision-Making and Improvement
- Identifying Underperformance and Root Causes
- Using Metrics to Prioritize Tasks and Initiatives
- Adjusting Goals Based on Performance Data
- Integrating Feedback Loops to Enhance KPIs
Module 6: Practical Application and Case Studies
- Analyzing Sample Scorecards and Identifying Insights
- Setting KPIs for a Hypothetical Team
