Customer Service Skills's Enrollment Cover
Customer Service Skills
Customer Service Skills
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Select ticket type and number of attendees.
Join in Cubao
sale ended
2,399.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
fastfood lunch, AM and PM snacks, printed handout, printed certificate
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Early Bird (Join in Cubao)
sale ended
1,999.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
fastfood lunch, AM and PM snacks, printed handout, printed certificate
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Join via Zoom
sale ended
1,899.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
PDF certificate, PDF handout
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Early Bird (Join via Zoom)
sale ended
1,599.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
PDF certificate, PDF handout
VIEW DETAILS
Join in Cubao
sale ended
2,399.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
fastfood lunch, AM and PM snacks, printed handout, printed certificate
VIEW DETAILS
Join via Zoom
sale ended
1,899.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
PDF certificate, PDF handout
VIEW DETAILS
Join in Cubao
sale ended
2,399.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
fast food lunch, AM and PM snacks, printed handout, printed certificate
VIEW DETAILS
Join via Zoom
sale ended
1,999.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
PDF certificate, PDF handout
VIEW DETAILS
Join in Cubao
sale ends on 09/14/25
2,599.00
×
 You've been added to the Waitlist. We'll email you once a slot becomes available.
fast food lunch, AM and PM snacks, printed handout, printed certificate
VIEW DETAILS
Join in Cubao (Early Bird)
sale ended
2,199.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
fast food lunch, AM and PM snacks, printed handout, printed certificate
VIEW DETAILS
Join via Zoom
sale ends on 09/14/25
1,999.00
×
 You've been added to the Waitlist. We'll email you once a slot becomes available.
PDF certificate, PDF handout
VIEW DETAILS
Join via Zoom (Early Bird)
sale ended
1,799.00
 You've been added to the Waitlist. We'll email you once a slot becomes available.
PDF certificate, PDF handout
VIEW DETAILS
Join the Waitlist to be notified when a slot opens for this schedule.  You've been added to the Waitlist.
We'll email you once a slot becomes available.
Selection Summary
Total Amount
PayPal
Credit/Debit Card
Credit/Debit Card
Online Banking
OTC Bank
Remittance
Training Details

This workshop will provide participants with the skills in effectively interacting with different types of customers. Participants will learn to treat clients correctly, in both face-to-face, written, and phone interactions.

VENUE

  • Mpower Training Center
  • 222 Vivaldi Residences, EDSA cor Aurora Blvd.., Cubao, Quezon City
All schedules are set at 8AM-5PM.
However, if the headcount is low, the training may be set at 9AM-4PM or 9AM-5PM.  Your certificate, still, will indicate 8 hours.  The start time and end time will be finalized three days before the class.  

***

This workshop will provide participants with the skills in effectively interacting with different types of customers. Participants will learn to treat clients correctly, in both face-to-face, written, and phone interactions.

I. Introduction (Discussion, Reflection, and Activities)
  • Definition of Customer Service
  • The Importance of Customer Service for Businesses
  • The Impact of Good and Bad Customer Service
  • Identifying the Different Types of Customers and Their Needs

II. Employing Customer Service in Communication (Discussion and Activities)
  • Verbal and Non-Verbal Communication Skills
  • Active Listening and Questioning Techniques
  • Using Politeness and Positive Language
  • Building Rapport, Paraphrasing, and Assurance of Help
  • Apologizing and Empathizing
  • Resolving the Customer's Concerns
  • Doing the Extra Mile
III. Customer Service in Different Media of Communication (Workshop)
  • Customer Service in EmailStructure of a Customer Service Email
  • Ensuring Correct Tone of Emails
  • Reading between the Lines: Ensuring All Problems are Resolved
  • Customer Service in Phone ConversationStructure of a Customer Phone Conversations
  • Approaches for Inbound and Outbound Calls
  • Customer Service in Chat ConversationStructure of a Customer Chat Conversations
  • Reminders when Handling Chats
  • Customer Service in Face-to-Face Conversation
  • Structure of a Customer Face-to-Face Conversations
  • Facial Expressions and Body Language
IV. Handling Irate Customers (Workshop)
  • Understanding Irate Customers
  • General Tips in Handling Unsatisfied Customers
  • Types of Complains and How to Handle Them
  • General Tips in Handling Irate Customers
  • Steps to Dissipate an Irate Customers

​V. Customer Service Best Practices (Discussion and Synthesizing)
  • Creating a Culture of Customer Service
  • Measuring Customer Satisfaction: Creating a Scorecard
  • Identifying Areas for Improvement and Setting Goals

For onsite:

  1. printed handout
  2. printed certificate
  3. snacks (AM and PM)
  4. lunch (fastfood)
  5. candies and coffee
  6. WIFI access

For via Zoom:

  1. PDF handout
  2. PDF certificate

NOTE: Depending on the number of participants, the training may be cancelled if there are only 2 participants.  We will however guarantee that you will get refund for your enrollment in the event that the training is cancelled. 

OUTLINE

This workshop will provide participants with the skills in effectively interacting with different types of customers. Participants will learn to treat clients correctly, in both face-to-face, written, and phone interactions.

I. Introduction (Discussion, Reflection, and Activities)
  • Definition of Customer Service
  • The Importance of Customer Service for Businesses
  • The Impact of Good and Bad Customer Service
  • Identifying the Different Types of Customers and Their Needs

II. Employing Customer Service in Communication (Discussion and Activities)
  • Verbal and Non-Verbal Communication Skills
  • Active Listening and Questioning Techniques
  • Using Politeness and Positive Language
  • Building Rapport, Paraphrasing, and Assurance of Help
  • Apologizing and Empathizing
  • Resolving the Customer's Concerns
  • Doing the Extra Mile
III. Customer Service in Different Media of Communication (Workshop)
  • Customer Service in EmailStructure of a Customer Service Email
  • Ensuring Correct Tone of Emails
  • Reading between the Lines: Ensuring All Problems are Resolved
  • Customer Service in Phone ConversationStructure of a Customer Phone Conversations
  • Approaches for Inbound and Outbound Calls
  • Customer Service in Chat ConversationStructure of a Customer Chat Conversations
  • Reminders when Handling Chats
  • Customer Service in Face-to-Face Conversation
  • Structure of a Customer Face-to-Face Conversations
  • Facial Expressions and Body Language
IV. Handling Irate Customers (Workshop)
  • Understanding Irate Customers
  • General Tips in Handling Unsatisfied Customers
  • Types of Complains and How to Handle Them
  • General Tips in Handling Irate Customers
  • Steps to Dissipate an Irate Customers

​V. Customer Service Best Practices (Discussion and Synthesizing)
  • Creating a Culture of Customer Service
  • Measuring Customer Satisfaction: Creating a Scorecard
  • Identifying Areas for Improvement and Setting Goals
Outline
This workshop will provide participants with the skills in effectively interacting with different types of customers. Participants will learn to treat clients correctly, in both face-to-face, written, and phone interactions.

I. Introduction (Discussion, Reflection, and Activities)
  • Definition of Customer Service
  • The Importance of Customer Service for Businesses
  • The Impact of Good and Bad Customer Service
  • Identifying the Different Types of Customers and Their Needs

II. Employing Customer Service in Communication (Discussion and Activities)
  • Verbal and Non-Verbal Communication Skills
  • Active Listening and Questioning Techniques
  • Using Politeness and Positive Language
  • Building Rapport, Paraphrasing, and Assurance of Help
  • Apologizing and Empathizing
  • Resolving the Customer's Concerns
  • Doing the Extra Mile
III. Customer Service in Different Media of Communication (Workshop)
  • Customer Service in EmailStructure of a Customer Service Email
  • Ensuring Correct Tone of Emails
  • Reading between the Lines: Ensuring All Problems are Resolved
  • Customer Service in Phone ConversationStructure of a Customer Phone Conversations
  • Approaches for Inbound and Outbound Calls
  • Customer Service in Chat ConversationStructure of a Customer Chat Conversations
  • Reminders when Handling Chats
  • Customer Service in Face-to-Face Conversation
  • Structure of a Customer Face-to-Face Conversations
  • Facial Expressions and Body Language
IV. Handling Irate Customers (Workshop)
  • Understanding Irate Customers
  • General Tips in Handling Unsatisfied Customers
  • Types of Complains and How to Handle Them
  • General Tips in Handling Irate Customers
  • Steps to Dissipate an Irate Customers

​V. Customer Service Best Practices (Discussion and Synthesizing)
  • Creating a Culture of Customer Service
  • Measuring Customer Satisfaction: Creating a Scorecard
  • Identifying Areas for Improvement and Setting Goals
Updates
  • Apr 28, 2025
    7:23 PM
    Insights Manila moved the schedule for May 12, 2025.
    ORIGINAL SCHEDULE
    May 12, 2025
    NEW SCHEDULE
    Jun 19, 2025
96 Courses

Insights Manila (registered as Insights MLA Business Solutions) is a training services company based in Makati.  The company believes that the country’s workforce requires ample training that is effective and insightful, yet affordable.

The consultants of Insights Manila are experienced professionals who had executed the courses several times for different companies under various training institutions.

Insights Manila mostly offers exclusive training for companies.  The courses are customized to meet specific training needs.  The company also offers public classes where individuals can enroll, and one-on-one training for people who wish focused training.  Other than training, the company also accepts Excel automation projects and course development projects.

With Insights Manila, you are directly dealing with the consultants– no intermediary parties who just add costs to the training delivery.

Contact Us
7F Finman Centre, 131 Tordesillas St., Salcedo Village,
Makati, Metro Manila, Philippines 1227
72242056
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