By the end of this training, participants will be able to write clear, concise, and professional written communication tailored to various workplace channels—emails, chat messages, and memos. They will learn the key principles of tone, structure,
and clarity to ensure their messages are respectful, purposeful, and drive action.
Outline
Training Outline:
1. Principles of Professional Business Writing
The 7C’s: Communication
Matching tone with purpose and audience
Common mistakes to avoid in business writing
2. Writing Effective Emails
Email structure: subject lines, salutations, body, closings
Organizing thoughts using the BLUF model (Bottom Line Up Front)
Action-oriented language and call-to-action statements
Sample email makeovers (before and after)
3. Writing Clear and Respectful Chat Messages (MS Teams, Slack, Viber, Messenger etc.)
When to use chat vs. email
Dos and don’ts of chat communication
Balancing professionalism with brevity
Emojis, tone, and digital etiquette
4. Writing Internal Memos and Announcements
When and how to use memos
Format and tone of internal communications
Organizing memos for readability and impact
Writing with clarity during changes, policy updates, or reminders
5. Writing Business Letters and Client Correspondence
Structure of formal business letters (salutation, body, closing)
Using courteous and persuasive language
Tone and formatting for external communications
Writing apology letters, follow-ups, proposals, and thank-you letters
Tips for maintaining professionalism in difficult communications
