Live Webinar: Advanced Customer Service & Complaint Handling
Live Webinar: Advanced Customer Service & Complaint Handling
Thu, Fri
01:30 PM - 05:30 PM
Online
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Live Webinar: Advanced Customer Service & Complaint Handling
sale ends on 12/10/25
5,040.00
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Credit/Debit Card
Credit/Debit Card
Online Banking
OTC Bank
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Training Details
Handling customer complaints day in and day out is demanding—mentally, emotionally, and physically. It requires resilience, emotional intelligence, and the ability to stay calm under pressure while processing information and finding appropriate solutions to de-escalate problems for the customer. This Advanced Customer Service and Complaint Handling training program is designed to equip professionals with the skills and strategies to manage complex customer issues with confidence, empathy, and professionalism. Participants will learn to handle challenging interactions, understand customer psychology, and ensure resolution consistency.
Outline
  1. Understanding Yourself & Customer Conflict Resolution
  2. Emotional & Mental Strengths to Develop
  3. Complaint Handling KPIs We Are Graded On
  4. Effects of Good & Bad Customer Conflict Resolution
  5. Understanding the Types of Difficult Customers and the Root of Complaints
  6. Anatomy of a Complaint
  7. First Call Resolution Realities – Removing Bottlenecks
  8. Collaborative Listening & Problem-Solving
  9. Documenting, Handovers, and Resolutions
  10. Customer Complaint Handling Clinic
  11. Verbal Communication & De-escalation Techniques
  12. Written Communication & Handover for Resolution
  13. Consistency in CS standard for Call-backs & Handovers on Unresolved Complaints
404 Courses • 2 Events
Business maker Academy, Inc. is an Education Center for Business, Finance, Human Resources and Corporate Skills Development. We offer a simple, direct and practical approach to business training.

Our primary purpose is to teach people how to improve their professional, personal and financial lives through experience-based learning.

We are an Accredited Training Provider for the Civil Service Commission (CSC) & Philippine Government E-Procurement System (Philgeps). Since 2003, Business Maker Academy has conducted numerous seminars and has served over 100,000++ highly satisfied clients and counting…
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1503A PSEC, West Tower, Ortigas Center Pasig City,
Pasig, Metro Manila, Philippines 1605
86874445
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