Webinar: Basic Travel Agency Operations
Webinar: Basic Travel Agency Operations
Thu
01:00 PM - 03:00 PM
Online
Thu
01:00 PM - 03:00 PM
Online
Thu
01:00 PM - 03:00 PM
Online
Thu
01:00 PM - 03:00 PM
Online
Thu
01:00 PM - 03:00 PM
Online
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Webinar
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1,500.00
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Webinar
sale ended
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Webinar
sale ends on 11/05/25
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Webinar
sale ends on 11/12/25
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Webinar
sale ends on 11/19/25
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Webinar
sale ends on 11/26/25
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Credit/Debit Card
Credit/Debit Card
Online Banking
OTC Bank
Remittance
Training Details

A travel agency serves as an intermediary between travelers and travel service providers such as airlines, hotels, and tour operators. Understanding travel agency operations is essential for managing travel bookings, providing customer support, and promoting tourism products. This basic module introduces the structure, functions, and processes involved in travel agency management and operations.

Outline

1:00–1:30 Introduction to Travel Agencies  

  • Definition and Functions  Types: Retail, Wholesale, Online Travel Agency (OTA)
  • Understand the role and types of travel agencies

1:30–2:00 Travel Agency Organizational Structure

  • Departments and job functions Skills and competencies required
  • Identify key functions and roles within a travel agency

2:00–2:15 Booking and Documentation Process  Airline ticketing (GDS overview)

  • Hotel and tour reservations  
  • Travel documents and itineraries
  • Learn the process of handling client bookings and preparing itineraries

2:15–2:30 Customer Service and Complaint Handling  

  • Client communication skills  
  • Handling difficult customers
  • Enhance client-handling and service recovery skills

2:30–3:00 Activity: Create a Mini Travel Package  

  • Design a 3D/2N local tour package  
  • Present inclusions and pricing
  • Apply knowledge in a practical business scenario
Tassei Tours and Travel Services is an agency that mainly offers local and international packages as well as visa assistance.

As part of Tassei's special program, the agency also connects to professional language experts and instructor providing exclusive classes or crash courses to learn different basic languages such as Korean, Mandarin/Chinese, Japanese. All of these classes are open to students and foreign language enthusiasts.
Contact Us
Manila, Metro Manila, Philippines 1013
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