Six Sigma is a Quality Management & Improvement methodology structured to reduce product or service failure rates to a negligible level (roughly 3.4 failures per million opportunities). To achieve six sigma levels, the Six Sigma process encompasses
all aspects of a business, including management, service delivery, design, production and customer satisfaction. Six Sigma companies typically spend less than 5 percent of their revenues addressing and repairing quality problems. As a philosophy, Six Sigma
drives business culture and requires a nearly flawless execution of key processes making Six Sigma a high standard for companies and individuals to achieve.
Your customers place a high value on consistently predictable business processes and Six Sigma is a proven methodology for delivering consistent incremental improvement. By reducing process variation, Six Sigma frees the organization to focus on
improving process capability and as sigma levels increase, the cost of poor-quality decreases and profitability increases. This is why Six Sigma is highly associated with the delivery of consistent world-class quality.
Everyone talks about making better business decisions. Now, you can take action with a Six Sigma Green Belt program, which helps you strengthen your organization by understanding, interpreting and using the core concepts of Six Sigma. Designed for
professionals with little or no prior experience with Six Sigma methodologies, this 5-day full course or 3-day compressed course helps develop critical skills required for successful project management.
Six Sigma Green Belts are a vital part of a successful Six Sigma programs. Many organizations begin Six Sigma deployments by training capable employees to become Green Belts. They involve a larger critical mass of people to achieve breakthrough results
from their Six Sigma initiatives. The aim of this course is to share our successful knowledge on how to apply the Six Sigma tools in achieving breakthrough improvements in customer satisfaction, cost reduction process improvement and cycle time reduction.
Define – participants will be taught tools to identify and/or validate their improvement project, illustrate their business processes, define customer requirements and prepare themselves to be an effective project participant.
SIPOC (Suppliers, Inputs, Process, Output, and Customers)
Process Mapping Techniques
Voice of the Customer
Choosing the Team
Measure – participants will learn and practice employing tools to determine critical measures necessary to satisfy customer requirements and develop a measurement plan to document process performance. Participants will learn the basics
of variation and measure process sigma.
Analyze – participants will learn how to analyze the performance data to further refine the opportunity for improvement. Participants will use stratification and root cause analysis, and determine true sources of variation and customer
Improve – participants will learn how to generate creative solutions that eliminate the root cause of customer defects. Participants will be introduced to various methods of solution identification, prioritization, and implementation
and learn how to gain approval for the solution and plan for impacts the changes will have on the organization.
Solution Selection Techniques
Criteria Selection and Solution Ranking
Pilot Implementation Schemes
Control – participants will learn how to execute against the plan by determining the approach to ensure achievement of the targeted results. Participants will discuss how to disseminate lessons learned, identify replication and standardization
opportunities, and develop a process monitoring and management plan to assure new process performance is sustained.
Implementing the Solutions
Elements of the Plan
Ramping up the Pilot Plan
Auditing for Compliance and Performance
Change Management Issues
DR. FLOR M. GLINOGA, PMP, MBB, CPHR, FPM
Internationally Recognized Management and HRD Consultant