This virtual seminar will run for three 3.5-hour session on Feb 20, 27, and March 6, 8:30PM-12NN via Zoom.
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This module gives an overview of various problem-solving steps that supervisors can use to systematically implement steps in find the root cause of problems among their teams. The workshop begins with steps in concretely visualizing the problem, identifying
the root cause, and applying decision-making skills. The skills can be used in coaching employees as a supervisor.
Objectives
- Identify the steps towards a systematic way of solving problems;
- Apply methods to visualize the problem;
- Apply methods to identify the root cause of a problem;
- Apply decision-making methods, as needed;
Outline
Outline
1. Introduction to Problem Solving
PSDM in Teams and Organizations
Types of Problems
Problems vs Issues
2. Introduction to Supervision
Defining the Supervisor
Functions of a Supervisor
3. Situation Analysis
Using Process Charts to Visualize Situations
Flowchart
Pareto Chart
4. Problem Analysis
Identifying the Root Cause
Five Why’s
Ishikawa Diagram
Time Studies
Other Root Cause Analysis Methods
5. Decision Analysis
Individual Decision Making Models
Six Thinking Hats
Doing More with SWOT Analysis
Brainstorming and Team Meetings
6. Resolution Execution
Tracking Execution
Means-End Analysis
CPM Diagram
7. Communicating as a Supervisor: Adaptive Coaching
The Skill- Will Matrix and Types of Coaching
Coaching Techniques
Proper Goal Setting
Goal Setting and Motivation
Creating SMART Action Plans
