Root-cause Analysis (RCA) & Corrective Action

At the end of the seminar, participants should be able to:

• Understand the basic principles and practices of Root-cause Analysis (RCA);

• Understand and appreciate the benefits to the organization of identifying the real rootcause and applying an effective corrective action.

This course is recommended for all employees at all levels, risk managers, specialists and committee members, Internal Audit Team members, process owners and implementers, document controllers, team leaders or functional leaders, officer-in-charge, management, and other key personnel.

• Overview of the Root-cause Analysis (RCA) and Corrective Action Process

  • Tip of the Iceberg Concept

  • Response to Nonconformity (NC)

  • Treatment of NC

• Identifying Nonconformity (NC)

  • Sources of NC

  • 5Ws of Defining an NC

• Root-cause Analysis (RCA)

  • Characteristics

  • Facts

  • Why-Why Analysis

  • Cause & Effect (Fishbone) Diagram

• Generation and evaluation of Corrective Action (CA)

  • Types, Action Plans

  • Hierarchy of CA

  • Sustaining CA

  • Hindrances for effective CA

• Workshops