Live Webinar: Assertive Communication

In today’s dynamic and collaborative work environments, mastering assertive communication is crucial for professional success and positive workplace relationships. This training program provides participants with the essential skills and strategies to express themselves confidently, effectively communicate their messages with a sense of urgency, set boundaries and navigate challenging workplace situations with clarity and respect. Participants will learn the importance of assertive communication to foster a culture of open dialogue, to enhance teamwork and to resolve conflicts constructively.

What you'll learn
By the end of the course, participants will learn:

-Distinguish assertive communication vs. aggressive, passive & passive-aggressive behavior
-Demonstrate assertive communication while respecting local culture
-Communicate sense of urgency to get things done more effectively
-Use assertive communication techniques for dealing with difficult people or situations
-Practice assertive communication for internal and external customers

1. Behavioral Communication Patterns
2. Barriers to Assertive Communication
3. Importance of Assertive Communication
4. Managing Assertiveness: Getting the Right Message Across
5. Intention & Perception
6. What you say and how you say it
7. Repeatable Framework for Assertiveness
8. How to apply Assertive Communication to regular work situations
9. How to handle Delays and other frustrations
10. How to handle problematic work situations
11. How to deal with difficult people using assertive communication
12. Achieving Balance for Assertive Communication
13. Assertiveness Clinic: Practice Scenarios and Feedback
14. Dealing with Internal Customers
15. Dealing with External Customers / Suppliers