THT Hospitality Training (Pty) Ltd
THT Hospitality Training (Pty) Ltd
Offered Services
Accredited Course
- Unit Standard 117871 – Facilitate Learning Using a Variety of Methodologies NQF Level 5 Credits 10
- Unit Standard 115753 – Conduct Outcomes-Based Assessments NQF Level 5 Credits 15
- Unit Standard 115759 – Conduct Moderation of Outcomes-Based Assessments NQF Level 6 Credits 10
Non Accredited courses
- Houskeeping Training
- Quality Control Training
- Waiter Training
- Costomer Service Training
Hospitality Sector
THT Hospitality Training (Pty) Ltd is focused on working with staff in the hospitality and retail industry to deliver exceptional service to guests and customers. Understanding that success in the hospitality and retail industry is largely based upon how your staff interact with the public, we aim to provide all trainees with the tools to excel in their roles and enhance the experience of guests and customers. We are dedicated to improving service, quality and critical skills which are noticeably lacking in the industry.
THT works closely with its clients and students offering:
- In house training tailored programmes to suit their particular needs
- Accredited training materials for all ETDP Seta courses offered
- Identifying skills needs in the workplace by doing field observation visits and staff suitability assessment.
- Proven methods of training to ensure that the sessions are not only theoretical concepts and principles but contextualised for practice. Sessions are participative, making use of role play and other psychologically motivational methods, exercises, group work and question and answer sessions.
- We develop new staff providing them with opportunities to acquire skills specific to their role
- Follow up field visits monitoring performance
THT focuses on:
- Quality control
- Customer service and care
- Team work
- Communication skills and body language
- Customer satisfaction
- Personal effectiveness
- Task management
- Enhancing a guests and customers experience to be as pleasurable as possible
- Dealing with difficult situations
Contact
Telephone: 0027 825989083
Mobile: 0027825989083
Mobile: 0027825989083
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