Customer Service Sensitivity Skills Webinar by Gina O. Prohhorov - SpeedyCourse Philippines
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Customer Service Sensitivity Skills Webinar

ENDED
Online Webinar by  Gina O. Prohhorov
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Online / Webinar

Details


This webinar is designed to create the passion of handling customers better whether face to face or thru onlie transactions. 

Outline



The topics will include:
  • Enhancing Listening Skills
  • Attitude of Service Personnel
  • Enhancing Communication Skills
  • Checking on Giving of Instructions Skills
  • Handling Difficult Customers.

Speaker/s

Academic Qualifications

Cum laude graduate of AB-Mass Communications, St. Theresa’s College
Graduate of Performance Management Module (under the Diploma Program in Human Resource Management) De La Salle – College of St. Benilde, Taft, Manila
Graduate of Media Literacy on Radio, Paulines Communication Center, Media Literacy School
Montessori Trained Teacher
TESDA Accredited Trainor for Finishing Course for Call Center Agents
Teaches Modeling for kids and teens, Piano, Voice and Ballet

BACKGROUND

President of GP Corporate Personality Enhancement Center
Admin Manager of Languages Internationale, Makati
Manager, Supplement Section, Manila Bulletin Today
TV Host for POWERTALK, Freeport Cable Station Channel 6
Radio Host of DWHL-AM ACTION LINE (9 years)
TESDA Accredited Trainor and Assessor for HOUSEKEEPING
Teaches Modeling for kids and teens, Piano, Voice and Ballet
President of GP Corporate Personality Enhancement Center
Professor for UP College, Cebu
Senior Lecturer of Cora Doloroso Career Center, Makati

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Academic Qualifications
  • Cum laude graduate of AB-Mass Communications, St. Theresa’s College
  • Graduate of Performance Management Module (under the Diploma Program in Human Resource Management) De La Salle – College of St. Benilde, Taft, Manila
  • Graduate of Media Literacy on Radio, Paulines Communication Center, Media Literacy School
  • Montessori Trained Teacher
  • TESDA Accredited Trainor for Finishing Course for Call Center Agents
  • Teaches Modeling for kids and teens, Piano, Voice and Ballet


Arts and Culture Qualifications

  • YAMAHA Electone champion for 2 years (1980 and 81)
  • Took piano lessons since kinder to college (Associate in Music, Colegio de la Immaculada and Sta. Isabel, Manila)
  • Best Actress, St. Theresa’s College
  • Trained with Bernardo Bernardo for theatre
  • Studied ballet, Hawaiian, and Jazz
  • Resident pianist for 5 years Manila Diamond Hotel
  • Resident pianist for 2 years Westin Philippine Plaza
  • Resident pianist Goodwood Park Hotel, Singapore
  • Resident pianist Legenda Hotel and Resort, Subic Bay Freeport Zone

BACKGROUND
  • President of GP Corporate Personality Enhancement Center
  • Admin Manager of Languages Internationale, Makati
  • Manager, Supplement Section, Manila Bulletin Today
  • TV Host for POWERTALK, Freeport Cable Station Channel 6 ...
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