Customer Service Sensitivity Skills Webinar
Details
Outline
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Enhancing Listening Skills
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Attitude of Service Personnel
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Enhancing Communication Skills
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Checking on Giving of Instructions Skills
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Handling Difficult Customers.
Speaker/s
Cum laude graduate of AB-Mass Communications, St. Theresa’s College
Graduate of Performance Management Module (under the Diploma Program in Human Resource Management) De La Salle – College of St. Benilde, Taft, Manila
Graduate of Media Literacy on Radio, Paulines Communication Center, Media Literacy School
Montessori Trained Teacher
TESDA Accredited Trainor for Finishing Course for Call Center Agents
Teaches Modeling for kids and teens, Piano, Voice and Ballet
President of GP Corporate Personality Enhancement Center
Admin Manager of Languages Internationale, Makati
Manager, Supplement Section, Manila Bulletin Today
TV Host for POWERTALK, Freeport Cable Station Channel 6
Radio Host of DWHL-AM ACTION LINE (9 years)
TESDA Accredited Trainor and Assessor for HOUSEKEEPING
Teaches Modeling for kids and teens, Piano, Voice and Ballet
President of GP Corporate Personality Enhancement Center
Professor for UP College, Cebu
Senior Lecturer of Cora Doloroso Career Center, Makati
- Cum laude graduate of AB-Mass Communications, St. Theresa’s College
- Graduate of Performance Management Module (under the Diploma Program in Human Resource Management) De La Salle – College of St. Benilde, Taft, Manila
- Graduate of Media Literacy on Radio, Paulines Communication Center, Media Literacy School
- Montessori Trained Teacher
- TESDA Accredited Trainor for Finishing Course for Call Center Agents
- Teaches Modeling for kids and teens, Piano, Voice and Ballet
Arts and Culture Qualifications
- YAMAHA Electone champion for 2 years (1980 and 81)
- Took piano lessons since kinder to college (Associate in Music, Colegio de la Immaculada and Sta. Isabel, Manila)
- Best Actress, St. Theresa’s College
- Trained with Bernardo Bernardo for theatre
- Studied ballet, Hawaiian, and Jazz
- Resident pianist for 5 years Manila Diamond Hotel
- Resident pianist for 2 years Westin Philippine Plaza
- Resident pianist Goodwood Park Hotel, Singapore
- Resident pianist Legenda Hotel and Resort, Subic Bay Freeport Zone
- President of GP Corporate Personality Enhancement Center
- Admin Manager of Languages Internationale, Makati
- Manager, Supplement Section, Manila Bulletin Today
- TV Host for POWERTALK, Freeport Cable Station Channel 6 ...