Details
COURSE OBJECTIVES
- Develop foundational skills in identifying the customers' unique needs, using active listening and other modes of communication.
- Know the basics of handling difficult customers.
- Develop the etiquette needed for written and spoken ways of addressing complaints.
- Formulate a working plan based on learnings.
Outline
Module 1 & 2
o Customer service and other terms defined
o Foundational skills needed for a Customer
o Service Agent/ Frontliner/ Service Personnel or anyone who interacts with a customer
Module 3
o Identify your Customer
o Identify a customer’s expressed and unexpressed needs.
Module 4
o Coping with Challenging Customer
Module 5 & 6
o Discussion on functions and responsibilities of Quality Control
Module 7
o Writing the Customer
Module 8
o Sample questions for the customer satisfaction survey
Module 9
o Structuring Teams for Issue Escalation
Module 10
o Tips and tricks
o Customer service and other terms defined
o Foundational skills needed for a Customer
o Service Agent/ Frontliner/ Service Personnel or anyone who interacts with a customer
Module 3
o Identify your Customer
o Identify a customer’s expressed and unexpressed needs.
Module 4
o Coping with Challenging Customer
Module 5 & 6
o Discussion on functions and responsibilities of Quality Control
Module 7
o Writing the Customer
Module 8
o Sample questions for the customer satisfaction survey
Module 9
o Structuring Teams for Issue Escalation
Module 10
o Tips and tricks
Schedules
Nov 30, 2023 - Dec 01, 2023
ENDED
| Thu, Fri | 09:00 AM — 04:00 PM |
Online Live
Platform: Zoom
Platform: Zoom
| No. of Days: | 2 |
| Total Hours: | 14 |
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Background
BQCI was established to cater to the management system requirements (ISO Consultant requirements) of Micro, Small, and Medium Enterprises (MSMEs).
BQCI offers cost effective, valuable and agile methodology in providing products and services related to Quality and Productivity and the establishment of ISO Management Systems.
Why engage with us?
We offer quality service from initial engagement up to completion of every project through the following:
- Complete guidance provided (ISO consultant, ISO Training, Assessment) to ensure ISO management system certification.
- Cost-effective methodology
- Competent consultants and trainers backed by more than 25 years combined executive and management experience (assisted more than 50 government and private clients towards ISO certification).
- Timely response to client needs.
We are an affiliate company of Rosehall Management Consultants, Inc., the leading management systems consultant in the Philippines.
BQC, INC.
Unit 1405 Prestige Tower, F. Ortigas Jr. Road,, Ortigas Center, Pasig City, PASIG CITY, Metro Manila, Philippines 1605
+6323599406
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