Process Improvement Methodologies for Sustained Improvements
Recognition for structured problem solving is critical in a world where information is highly accessible and the losses that accompany failure are even more devastating.Simple problems fit into a linear (straightforward) problem solving model while complex problems have multiple and complex components and variables, difficult to define, data is not readily available, and there are no known solutions or easily applied rules of thumb for solving the problem. This course focuses on the techniques/tools needed to succeed in solving both simple and complex problems. This course discusses an expanded problem solving and decision making processes, logical thinking process, and the inventive problem solving theory popularized as TRIZ in Russia.
At the end of the module, the participant should be able to:
1. Define a problem statement.
2. Analyze true causes of problems.
3. Choose an appropriate process improvement model.
4. Conduct tests to identified solutions.
III. Problem Solving in Complex Systems
IV. Expanded Problem Solving and Decisionmaking Process
V. Logical Thinking Process
VI. TRIZ (Theory of Inventive Problem Solving)
DigiLEAF Inc. is a solutions provider founded to alleviate the level of service quality awareness and practices in an organization. Its missionis to help businesses achieve organizational excellence through the development of its human resources and leveraging the use of technology in business.
DIGILEAF - Leading Excellence Among Fellows, provides cost effective quality training programs, audit, management, and consultingservices. The company is servicing 200+ companies to date.
International Alliance of Quality Professionals (IAQP),registered in The Netherlands, was founded in 2009 by representatives of three countries namely, The Philippines, The Netherlands & Iran. The Alliance believes that by sharing policy, information and training, it will be able to strengthen the work of quality professionals embedded in any role in any organization, to foster the good practices in each industry in a specific region and to elevate these to an international level, thus forming best practices that could be replicated in other regions of the world as well.