Building an Effective Metrics System by DigiLEAF - SpeedyCourse Philippines
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Building an Effective Metrics System

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On-Site / Training
Ended last Jul 10, 2020
PHP  12,000.00 (VAT incl.)


Garbage IN Garbage OUT; a metrics system that is designed improperly will be meaningless to provide signal against capability of achieving customer requirements. Thus, this course is focused on providing a framework in building reliable metrics that will be reflective of how you meet the needs of the customer and controlling your process performance. This course will go through formulation of metrics, diagnosing current metrics reporting scheme, calculating right sample size and designing a data collection plan. Moreover, this course will also walkthrough the right ways of calculating for commonly used metrics on: Delivery Performance & Timeliness, Accuracy, Quality Yields, Manpower Utilization, Non-compliance and Complaint Incidences and Cost of Poor Quality (CoPQ).

Training Objectives
At the end of the module, the participant should be able to:
1. Identify Critical to Quality attributes.
2. Calculate core metrics focused on the Voice of the Customer, Voice of the Process, and Voice of the Employees.
3. Use the Measurement Design Process in setting up a Metric System.


I. Context of Building Key Performance Indicators
II. Measurement Fundamentals
III. Metrics Building
IV. Aggregate vs. Transactional Data
V. Building Your Data Collection Plan
VI. Critical to QualiltyAttributes
VII. Voice of the Customer, Voice of the Process, and Voice of Employees
VIII. Performance Measurement Design


Jul 09, 2020 - Jul 10, 2020
Thu, Fri 01:00 PM — 05:00 PM
No. of Days: 2
Total Hours: 8
No. of Participants: 15
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DigiLEAF Inc. is a solutions provider founded to alleviate the level of service quality awareness and practices in an organization. Its missionis to help businesses achieve organizational excellence through the development of its human resources and leveraging the use of technology in business.

DIGILEAF - Leading Excellence Among Fellows, provides cost effective quality training programs, audit, management, and consultingservices. The company is servicing 200+ companies to date.

International Alliance of Quality Professionals (IAQP),registered in The Netherlands, was founded in 2009 by representatives of three countries namely, The Philippines, The Netherlands & Iran. The Alliance believes that by sharing policy, information and training, it will be able to strengthen the work of quality professionals embedded in any role in any organization, to foster the good practices in each industry in a specific region and to elevate these to an international level, thus forming best practices that could be replicated in other regions of the world as well.

DigiLEAF Inc.
2/F CYA Land Bldg., 110 Rada St., Legaspi Village Makati City, Makati, Metro Manila, Philippines 1229
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