At the end of the module, the participant should be able to:
1. Identify Critical to Quality attributes.
2. Calculate core metrics focused on the Voice of the Customer, Voice of the Process, and Voice of the Employees.
3. Use the Measurement Design Process in setting up a Metric System.
II. Measurement Fundamentals
III. Metrics Building
IV. Aggregate vs. Transactional Data
V. Building Your Data Collection Plan
VI. Critical to QualiltyAttributes
VII. Voice of the Customer, Voice of the Process, and Voice of Employees
VIII. Performance Measurement Design
DigiLEAF Inc. is a solutions provider founded to alleviate the level of service quality awareness and practices in an organization. Its missionis to help businesses achieve organizational excellence through the development of its human resources and leveraging the use of technology in business.
DIGILEAF - Leading Excellence Among Fellows, provides cost effective quality training programs, audit, management, and consultingservices. The company is servicing 200+ companies to date.
International Alliance of Quality Professionals (IAQP),registered in The Netherlands, was founded in 2009 by representatives of three countries namely, The Philippines, The Netherlands & Iran. The Alliance believes that by sharing policy, information and training, it will be able to strengthen the work of quality professionals embedded in any role in any organization, to foster the good practices in each industry in a specific region and to elevate these to an international level, thus forming best practices that could be replicated in other regions of the world as well.